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Customer Service Manager

Location:
Anderson, CA
Posted:
March 26, 2015

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Resume:

Britt Grooms

Continuous Improvement Manager - U.S. Engine Valve Company

Anderson, SC

acowa3@r.postjobfree.com - 864-***-****

Dependable, experienced individual who can excel in a challenging and competitive environment. Strengths

include strong interpersonal communication skills, supervisory and managerial experience with a track

record of favorable results, knowledge of lean manufacturing techniques, with a strong work ethic. Excellent

leadership skills in manufacturing and continuous improvement that adds value to the organization and its

customers.

WORK EXPERIENCE

Continuous Improvement Manager

U.S. Engine Valve Company - Westminster, SC - November 2008 to Present

Responsible for implementation of Continuous Improvement Framework with support from the plant manager

* Implementation of multiple visual management systems throughout the plant to improve product flow,

response to down equipment, and overall plant performance.

* Implementation of a working plant value stream map. This map is a living document utilized to identify areas

for improvements, track project completion, assist in capital appropriation decisions, and display improvement

progress.

* Lead, drive, and maintain records of all plant 5S activities including weekly housekeeping audits and quarterly

5S wheel audits.

* Leader of multiple plant continuous improvement teams responsible for the following improvements:

o 21% reduction in EMS 205 scrap with over $200k in savings

o 23% reduction in rough machining set up times

o 63% improvement in finish machining set up times

* Implementation of standard work practices in all areas in supply manufacturing and in all set up reduction

areas

* Currently the acting key member contact for USEV as a member of Bluegrass Automotive Manufacturing

Association (BAMA).

* BAMA is a continuous improvement organization comprised of Toyota suppliers

* Trained and fluent in the A3 problem solving method.

* Manage a team of nine team leads across three shifts tasks with making safety, quality, and productivity

improvements in the bottleneck areas of the facility.

* Managed supply manufacturing for 3 months as support for production improvements

o Mentored and developed 4 new supervisors in supply

o Improved throughput to eliminate out of parts condition to internal customers

o Increased forging productivity by 8% in three months.

Production Supervisor

U.S. Engine Valve Company - Westminster, SC - July 2002 to November 2008

Responsible for meeting all balance scorecard goals and objectives including safety, quality, and productivity.

* Scheduled supply production activities

* Responsible for ensuring all shipments were made and checking finished goods inventories

* Directed 25+ associates in each area worked as a supervisor

* Showed favorable results in each area supervised, even when sent to areas in need of turnaround

* Consistently achieved benchmark philosophy results

U.S. Engine Valve Company - Westminster, SC - January 2008 to July 2008

Assigned to Quality Focus position to implement solutions to recent quality issues.

* Utilized to improve internal quality systems for better customer service.

* Developed and implemented a random pallet audit still being used today.

* Chosen as Honda customer service liaison for Honda Alabama and Honda S.C.

* Returned to supervision after assignment complete

Product Tech; U.S. Engine Valve Company

U.S. Engine Valve Company - Westminster, SC - July 2001 to July 2002

Machining line operator

* Slug shear operator

Production Supervisor

Westpoint Stevens Company - Clemson, SC - June 1996 to June 2001

Responsible for the supervision of 20+ associates

* Responsible for achieving all business goals including safety, quality, and productivity

* Responsible for shading cloth to proper standards

Production Associate

Westpoint Stevens Company - Clemson, SC - June 1995 to June 1996

Quality process auditor responsible for auditing processes were running to standard

* Dye range operator

EDUCATION

Bachelors in Business Management

Limestone College - Gaffney, SC

May 2008

Associates in Business Management

Tri County Technical College - Pendleton, SC

May 2001



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