Customer Service Manager
Resume:
Britt Grooms
Continuous Improvement Manager - U.S. Engine Valve Company
Anderson, SC
***********@*******.*** - 864-***-****
Dependable, experienced individual who can excel in a challenging and competitive environment. Strengths
include strong interpersonal communication skills, supervisory and managerial experience with a track
record of favorable results, knowledge of lean manufacturing techniques, with a strong work ethic. Excellent
leadership skills in manufacturing and continuous improvement that adds value to the organization and its
customers.
WORK EXPERIENCE
Continuous Improvement Manager
U.S. Engine Valve Company - Westminster, SC - November 2008 to Present
Responsible for implementation of Continuous Improvement Framework with support from the plant manager
* Implementation of multiple visual management systems throughout the plant to improve product flow,
response to down equipment, and overall plant performance.
* Implementation of a working plant value stream map. This map is a living document utilized to identify areas
for improvements, track project completion, assist in capital appropriation decisions, and display improvement
progress.
* Lead, drive, and maintain records of all plant 5S activities including weekly housekeeping audits and quarterly
5S wheel audits.
* Leader of multiple plant continuous improvement teams responsible for the following improvements:
o 21% reduction in EMS 205 scrap with over $200k in savings
o 23% reduction in rough machining set up times
o 63% improvement in finish machining set up times
* Implementation of standard work practices in all areas in supply manufacturing and in all set up reduction
areas
* Currently the acting key member contact for USEV as a member of Bluegrass Automotive Manufacturing
Association (BAMA).
* BAMA is a continuous improvement organization comprised of Toyota suppliers
* Trained and fluent in the A3 problem solving method.
* Manage a team of nine team leads across three shifts tasks with making safety, quality, and productivity
improvements in the bottleneck areas of the facility.
* Managed supply manufacturing for 3 months as support for production improvements
o Mentored and developed 4 new supervisors in supply
o Improved throughput to eliminate out of parts condition to internal customers
o Increased forging productivity by 8% in three months.
Production Supervisor
U.S. Engine Valve Company - Westminster, SC - July 2002 to November 2008
Responsible for meeting all balance scorecard goals and objectives including safety, quality, and productivity.
* Scheduled supply production activities
* Responsible for ensuring all shipments were made and checking finished goods inventories
* Directed 25+ associates in each area worked as a supervisor
* Showed favorable results in each area supervised, even when sent to areas in need of turnaround
* Consistently achieved benchmark philosophy results
U.S. Engine Valve Company - Westminster, SC - January 2008 to July 2008
Assigned to Quality Focus position to implement solutions to recent quality issues.
* Utilized to improve internal quality systems for better customer service.
* Developed and implemented a random pallet audit still being used today.
* Chosen as Honda customer service liaison for Honda Alabama and Honda S.C.
* Returned to supervision after assignment complete
Product Tech; U.S. Engine Valve Company
U.S. Engine Valve Company - Westminster, SC - July 2001 to July 2002
Machining line operator
* Slug shear operator
Production Supervisor
Westpoint Stevens Company - Clemson, SC - June 1996 to June 2001
Responsible for the supervision of 20+ associates
* Responsible for achieving all business goals including safety, quality, and productivity
* Responsible for shading cloth to proper standards
Production Associate
Westpoint Stevens Company - Clemson, SC - June 1995 to June 1996
Quality process auditor responsible for auditing processes were running to standard
* Dye range operator
EDUCATION
Bachelors in Business Management
Limestone College - Gaffney, SC
May 2008
Associates in Business Management
Tri County Technical College - Pendleton, SC
May 2001
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