Customer Service Manager

Location:

Salary:

$15 to 17

Posted:

March 28, 2015

Raymond J. Long

Phone: 917-***-**** Email: **************@*****.***

SUMMARY

Efficient, organized security guard and surveillance professional, with ten years in security and

safety compliance. Extensive on-the-job security and compliance training. Skilled in incident

response, apprehension and persecution support.

EXPERIENCE

Amalgamated Bank, 10 East 14th Street, New York, NY 10003, Feb 2005 – Feb 2015

• Opened and closed bank branch

• Followed the established policies in accordance with the bank and supervisors directions

• Delivered accurate, quick and efficient customer service

• Answered moderately complex inquiries by customers and referred high level inquiries to

the appropriate staff

• Managed and redirected incoming calls to the appropriate personnel

• Monitored safe deposit log book, open and close log book, fire safety log book, etc.

• Performed weekly security alarm tests

Argus Protective Services, 10 West 66th Street, New York, NY 10023, Oct 2003 – Jan 2005

• Protected and oversaw MOMA Design store and it’s surroundings

• Secure all items throughout the store

• Guide customers to the appropriate departments

AT&T Wireless, 150 Broadway, New York, NY 10023, Nov 2003 – Oct 2004

• Inventory management

• Merchandising and store returns

LICENSES AND EDUCATION

New York State Security Guard License

Skinner Business School, 200 Garden City Plaza, Garden City, NY 11530

Long Beach High School, 322 Lagoon Drive West, Lido Beach, NY 11562

***References available upon request***

REFEENCES:

Catherine Bailey

Branch Service Manager, Amalgamated Bank

Vicki De Gennaro

Law Counseling, Long Beach, NY

Jeff Greenberg

Major Account Manager, Verizon Wireless, New York, NY 10010