Customer Service Representative
Resume:
ROSE MARY ALEXANDER
Queens Village, NY *****
******@***.***
SUMMARY
A customer service representative with 10+ years of experience. An outstanding abilit y to work with
a diverse population. Proficient in Microsoft Office suite and able to type 45 words a minute. Works
productively in a demanding environment.
SKILLS;
•Strong customer service skills
•Outstanding communication skills
•Learns quick and produces efficiently
•Detail and team oriented
•Meaningful organization and time management skills
CAREER EXPERIENCE
Trevo Inc. Oklahoma, Okla. 2007 -present
Telemarketer
•Deliver prepared sales talks, reading from scripts that describe products of services, to
persuade customers to purchase product.
•Explain products or services and prices, and answer questions from customers.
•Obtain customers information such as name, address and payment method, and enter orders
into computer.
•Telephone customers to follow up sales contacts.
La Quinta Inn Houston, Texas 2003-2007
Front Desk Clerk
•Greeted, and assign guest to their hotel rooms
•Answered clients inquiry in person and phone
•Verified customers credit and establish how the customer will pa y for accommodation
•Confirmed reservations and posted changes for customers
•Issued room keys to clients
•Counted end of the day profit and deposit profit in the vault
•E-Filed clients credit information into the system
Memorial Sisters of Charity Houston, Texas 1997-2003
AdministrativelDocumentation Clerk
•Greeted persons entering establishment, direct them to specific area.
•Performed administrative task, such as prepare mail file maintain records and scheduling
appointments.
•Opened, sorted and routed incoming mail, answered correspondence and prepared outgoing
mail.
•Answered telephone direct calls and took messages.
•Compiled, sorted, copied and filed records of office activities.
•Completed work schedule managed calendars, arranged appointments.
EDUCATION
Houston Community College
Accounting
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