Customer Service Test Cases
Resume:
Kriti Shrestha
*******@*****.***
EXPERIENCE SUMMARY:
A results driven, details oriented and resourceful professional, with 5+ years of experience in
Software Development Life Cycle (SDLC) as a QA Analyst.
Thorough understanding of different phases of Software Development Life Cycle (SDLC) and
Software Testing Life Cycle (STLC) including Agile Methodology and Waterfall.
Extensive experience in Healthcare domain.
Diverse work experience on Unit Testing, Integration Testing, Functionality Testing, System
Testing, Smoke Testing, GUI Testing, Regression Testing, Performance Testing, User acceptance
testing (UAT), Compatibility Testing, Product Assurance Testing and Data validation for Web based
and Client/Server applications.
Proficient in writing Test Plans, Test Scripts, Test Scenarios and Test Cases for both Manual and
Automated Testing.
Experience executing manual test cases and doing Black Box, White Box testing.
Extensively worked on HP Quality Center/ALM, to Write Test Cases, Execute Test Cases, Log
Defects, Track Defects and Prioritize Defects.
Worked in ETL environment involving Informatica/DataStage.
Strong skills in backend testing on Relational database. Writing SQL queries, generating reports to
ensure data integrity and validating business rules.
Hands on experience in Data Manipulation, Defining Components and in writing SQL queries.
Skilled in validation and testing complex scenarios for the maintenance of quality standards in
projects..
Working experience in a cross functional team environment/different geographical locations teams.
Effective team player, self motivated, capable of adapting to new technology, strong problem solving
and analytical skills, and inter personal communication skills with a desire to achieve specified goals.
Excellent Technical, communication skills and ability to work under pressure and multi task
Excellent team player with excellent ability to learn the new technologies in short time
TECHNICAL SKILLS
Automation Tools: Load Runner 9.5, HP UFT/ QTP 10.2/9.2/8.2
Defect tracking tools: HP ALM 11.0, QC 9.0/9.2, Test Director 8.0, Bugzilla 3.0.
Programming Languages: Java, J2EE, ASP.Net, C#, C++, SQL, PL/SQL, HTML
Databases: Oracle 8i/9i/10g/11i, MS SQL Server 7.0/2000
Database Query Tools: SQL Developer, Toad, Aqua Data Studio 6.5.
Applications: MS Excel, Word, Power point and Access
WORK EXPEREINCE
Client: US Bank; Minneapolis MN
November 2013 – Till Now
QA Analyst/ Tester
US Bank has been providing online banking and Credit Cards Wealth Management. Based on its rich history of
performance and customer service the Bank has received numerous accolades for the way it operates all over.
Responsibilities:
Worked as a consultant with UAT Team on projects PRJ7682/PRJ10734 in Online banking and Credit
Card Services application involved in reviewing and analyzing functional requirements, specifications and
design documents
Wrote test plan and test cases for different Credit Card Services and Online Banking applications and
executed tests on Payments, ACH, ACL bill & payments and updated results in the ALM
Worked on Hogan Mainframes for screen validations and Data conditioning
Performed all phases of end to end testing which includes Functional testing, System Software
Testing, Integration testing, Regression Testing, Data verification, and User Acceptance Testing
Used Excel Macros for preparing lots of Data Prep and validated and results are updated to the higher
management
Excellent Planning and Coordination test activities. Provide daily progress Test Execution reports
Used DTS tools (Defect Tracking System) for log and tracked the defects and created Defect Reports
for the higher management
Maintain and execute regression tests to ensure that changes have not negatively impacted other
processes
Working for UAT to test the applications new functionality and performed Regression
Responsible for coaching and development of testers and also Responsible for overseeing the executing
of the test scripts
Environment: ALM/ Quality Center, C, C++, .NET, HTML, JAVA, SQL, MS Office, Microsoft Outlook
Client Blue Cross Blue Shield (BCBS), Detroit, MI
February 2012 – September 2013
QA Tester
This is an online presentment of health and life bills to individual customers. In addition, agents were given the
capability to process initial payments electronically. Internal Users can cancel any payments when needed and
also can make premium payments for customers. The purpose of this project to create and deliver end to end,
Web based premium payment transaction processes to our customers and members required to support an e
Business model encompassing Health, Diversified Business and all Ancillary Products by:
Responsibilities:
Involved with complete SDLC of the Project.
Analyzed the Business Requirements better understand business logic and process flow.
Analyzed the functional requirements and the master test plan.
Created and executed Test Scenarios, Test cases
Performed Manual Testing considering the base line of developed test plan and test cases
considering both positive and negative scenarios.
Performed Functional Testing, Black Box Testing, and Regression Testing.
Performed the Functional and Regression test using Skill test.
Involved in Bug Reporting and Documentation of whole testing process.
Used Quality Center as Defect Tracking Tool.
Experience of writing SQL queries in Oracle and SQL Server database systems for
Backend/database testing.
Created SQL scripts to test the stored procedures by sending different sets of input parameters.
Conducted defect review meetings with the team members.
Involved in submission of bugs through modification reports and frequent review of MR by
conducting meetings during the development phase.
Involved in Bug Reporting and Documentation of whole testing process.
Scheduled Meetings, attended Walkthroughs interacting with developers, Business Analyst and QA
lead.
Environment: MS SQL, MS Office, .Net, Quality Center, Visual Basic
Federal Home Loan Bank, Pittsburg, PA
May 2011 – December 2011
Quality Analyst
Federal Home Loan Bank provides readily available low cost funding and opportunities for affordable housing
and community development to 294 member financial institutions in Delaware, Pennsylvania and West
Virginia. It ensures the availability of funds for housing and enhances the quality of the communities it serves.
Worked on home loans application. Over 2000 home loan applications per day are dropped in the system from
another server. This application checks for the accuracy of the loan details and decides its fate whether the loan
is approved, denied, resubmitted etc.
Responsibilities:
Performed functional, regression and Integration testing of Bank4Bank and CSAW applications.
Good understanding of different finical modules like Liquidity & Funding Advances, Capital Stock,
Safekeeping, Collateral, Cash Management and Administration.
Created a data repository for the automation tests/test scenarios so as to be repeated for several set of
test data
Performed regression testing using Selenium(web driver)
Recorded and executed Test scripts manually using Selenium (web driver)
Co ordinate with Java Dev. to write code on backend for automation testing using selenium
Parallel, Cross Browser Testing using Selenium Grid and Testing
Wrote test plans and test cases in HP ALM for manual testing.
Tracked defects and reported bugs to developers to resolve issues using QC.
Performed backend testing using TOAD software.
Involved in testing Web services with tool called SoapUI
Participated in project meetings, QA status meetings and release meetings.
Communicated with offshore team and worked with them to resolve issues
Environment: HP Quality Center, MS SQL, MS Office, Outlook, Windows 7, .Net, C, C++
TIAA CREF, Charlotte, NC
March 2010 – April 2011
Quality Analyst
TIAA CREF is one of the largest financial service companies in the United States. I worked as a Quality
Assurance analyst on the BTW MVAS project. The project involved implementing a new Online Salary
Deferral application, which will be used exclusive by TIAA CREF clients and will provide an array of services
for Institution that offer retirement plan in a multi vendor (multiple providers) environment.
Responsibilities:
Analyzed business requirements and functional specifications, and developing test plan according to
Business Requirement Document.
Involved in the complete testing life cycle
Wrote test strategy and coordinating with the development team and product manager on different
change requests.
Interacted with developers and business analysts to resolve discrepancies between system
specifications and user requirements
Defined the Entry and Exit criteria for each testing phases
Held weekly meeting with project team and business users to report the testing status and problem
occurred.
Developed test plan, test cases and performing manual testing using Quality Center
Created Automation test framework using Selenium.
Developed, Enhanced, and Maintained automated testing scripts with Selenium for Data Driven Tests.
Recorded and plays back test in Firefox using Selenium IDE
Tested new features and their impact on existing functionality before each release
Conducted functionality testing during various phases of the application
Performed review activity for UAT
Performed data validation to meet all test condition requirements
Conducted walkthrough of the Test Plan with Development and Design teams
Extensively used SQL to verify the integrity and consistency of the data in the database to perform
backend testing using TOAD for seed files and payroll files
Used SPARK file format. Executing batch commands to convert “seed file” into “feedback” file or CR
(Cenances Remittance) file
Prepared Test Metrics and generated monthly status reports for upper management’s review.
Environment: Test Director, SQL, VB Script, HTML, QTP, MS Office, Outlook
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