Senior QA Analyst/QA Analyst

Senior QA Analyst (ISTQB Certified),looking in Greater Toronto Area location

Summary:

. Over 7 years of professional experience in software testing and

management

. Demonstrated experience in handling complex multi-tier web applications

such as Amdocs ICM/Maestro Applications, IVR Testing, Web services/SOAP

UI automation (Telephone banking Application), UI testing, Web

Application Testing (Java and .NET applications), (Rogers-wireless,

internet, home phone, new product-Rogers home security and cable TV)

. Extensive knowledge of working with Telecom and Banking projects

. Proficient in preparing test plans, test strategy, test estimates,

resource allocation, project management, test execution and defect

management of Waterfall and Agile testing approaches

. Strong experience with writing and utilizing SQL queries for data

verification in Oracle and other RDBMS using TOAD, SQL Developer and ERS

(Event Record Simulator)

. Good Experience in Test Automation for web services using Soap UI

. Competent in various phases of testing such as Smoke, Sanity, Functional,

System Integration (SIT), Component, Usability, GUI Testing, Regression,

Cross Browser, Mobile testing, performance/load testing, XML testing,

User Acceptance Testing (UAT) in large scale web application projects

. Experience in end-to-end system testing of web applications using both

manual and automation

. Ability to work independently and in team environments with multiple

projects and competing priorities to cope with deadlines representing

various areas in the delivery of projects.

. Creative thinker, problem solver with advanced analytical, planning, and

scheduling skills with a focus on timely delivery.

Specializations and Technical Skills:

Testing Tools: SOAP UI, HP Quality Centre 9.0, 10 (QC), HP ALM, JIRA, IBM

Rational Quality Manager (RQM), IBM Rational Clear Quest (CQ), Automated

Work Environment (AWE), MDW Designer (Middle ware), Quick Test Professional

9.0

Application Tools: Customer Service Management (CSM), Amdocs Integrated

Customer Management (ICM), Vision 21 - Billing & Rating, NTFWF, DGW, V21 -

PP, Cable TV, Mainframe (SGI), CASH, Web (Java and .Net) applications

RDBMS: SQL Server, Oracle

Web Technologies: HTML5, CSS, XML

Scripting Languages: Groovy Script, JavaScript, VB script

Application Servers: Web Sphere, Web Logic

Programming Languages/ Environment: C, C++, Java, PL/SQL, TOAD, SQL

Developer, Citrix, MS Office, MS Outlook, UNIX, Lotus Notes Domino, AMDOCS

(ICM/Maestro) and ERS, Web services, Microsoft Office Exchange/Outlook,

Operating Systems (Windows XP, Windows 7 and windows 8)

Achievements:

. ISTQB (International Software Testing Qualification Board)- BCS

Certified

. Long term Service and Commitment Award -2013

. Rogers Best Team Award for Effective Teamwork and Successful Completion

of Bill 60 Project

Professional Experience:

Senior QA Analyst

TATA Consultancy Services, India

2013 - 2014

Client: Centurylink, Denver

. Participated in business meetings to analyze, review and finalize

business requirements, explained feasibility of testing business

functions to define in-scope and out of scope functions

. Estimated project requirements, cost and assigned resources based on

application knowledge

. Created test plans, test strategy, test cases to cover business

requirements, analyzed coverage of requirements and created Traceability

Matrix - Managed and assisted testing team to create test cases and

conducted several reviews with business to signoff test cases

. Performed XML testing and verified the process flow using middleware

designer (MDW) as part of functional testing for NIC Applications such

as order management, provisioning workflow, repair and trouble

management, Notification work flow

. Assured customer satisfaction with proper documentation and reports

Senior QA Analyst

TATA Consultancy Services, India

2012 - 2013

Client : Lloyds Bank

. Tested Lloyds IVR (telephone banking) Application using web Services.

Created and Executed test cases, scripts using Soap UI tool.

. Developed Groovy scripts for test automation

. Coordinated weekly triage meeting to track defects and reported

daily/weekly status reports (customized HP QC Reports) to management

. Involved in various documentation tasks such as weekly progress reports,

Test metrics and defect logs

. Trained the team members and guide them for implementing automation

solutions.

. Documented newly introduced functionalities, prepared Lessons learnt and

Training manuals after successful competition of project testing

process.

QA Analyst/TCS Onsite coordinator

Rogers Communications Inc., Brampton, ON

2010 - 2012

. Subject Matter Expert in 'Amdocs Integrated Customer Management' (ICM),

IVR TT and Smart Link Retention Portal

. Tested Rogers IVR Application using web Services (XML). Created and

Executed test cases using Soap UI tool

. Performed Web & E-commerce testing on Several Rogers applications like

www.rogers.com, www.Fido.ca .

. Tested and Validated Cable and Wireless Provisioning system for all

available products like Wireless, Cable TV, Internet and Hope Phone.

. Performed Cross Browser compatibility test of Web application UI

. Wrote complex SQL statements across different relational DBs to retrieve

data and utilized data to create new data setups (new activations,

account activities, applying promotions, discounts, and rewards)

. Strong experience working with waterfall and agile methodologies

(iterative and incremental)

. Good understanding of QA methodologies, different phases of Software

development life cycle (SDLC), verification, validation and risk

management.

. Developed Test Automation/Regression suites using QTP.

. Attended meetings with Project Managers, Development Team and

Business Managers to finalize project requirements and update test

documentation (SSD or BRD)

. Effectively mentored offshore team with strong interpersonal and

communication skills with a track record of motivating and developing

team players. Experienced using on-shore, offshore, and mixed teams.

. Participated in agile daily scrum meetings to discuss issues and

progress of stories

. Prepared test cases and scripts for QA and UAT projects using QTP and

identified areas for automation need for test applications.

. Achieved testing targets within budget by organizing test resources,

also presented test status reports to top management on weekly basis.

. Maintained Mini Daily Execution status report within the team to

monitor/analyze the individual day by day performance and to ensure on

time product deliverables

QA Analyst

Tata Consultancy Services, India

2007 - 2010

Client: Rogers Communications

. Performed extensive testing on customer ticket management system such as

ETM (Enterprise Ticket Management System), V21 Billing and SGI Billing

operations

. Performed GUI and Web testing using different web browsers like IE 6, IE

7, Firefox, Safari and Google Chrome.

. Executed QA and UAT test scenarios for Amdocs Application (ICM) using

efficient tools such as IBM Rational Quality Manager

. Identified, reviewed and analyzed defects and reported using IBM Clear

Quest

. Maintained detailed and comprehensive records/Metrics on testing

activities, identified bugs and suggested fixes; created weekly bug

reports for development team.

. Participated throughout testing life cycle including implementation,

follow-up testing, Release Level Sanity, Black Box, Functionality,

Integration, System, Smoke, End to End, Regression, Production, GUI

Testing and User Acceptance Testing

Agile Methodology Experience:

. Remarkable experience working with Agile methods in Agile environment

. Familiarity with Agile software development lifecycle (iterative and

incremental)

. Participated in agile daily scrum meetings to discuss the

issues/progress of stories

. Coordinated with developers and prepared acceptance specifications for

each application and tests.

. Managed development of test plans according to requirement. Created test

cases in Rally under stories and used Rally for the test case execution

and defect management

. Participated in the training sessions for new agile test execution tool

called RTC (Rational Team Concert)

. Provided and participated in demoing stories and performed ETL (Extract,

Transfer and Load) Testing on small to large scale Projects

Education:

Bachelor of Engineering - Electronics and Communications

2006

Jawaharlal Technological University, India

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