Customer Service Administrative Assistant
Resume:
GERALD WATTLEY
********@***.***
PROFILE
• Over twenty years of industry experience. Expertise: in Government, Housing, Facilities, Banking and
Marketing.
• Expert in Housing and Facilities Management
• Hands-on experience with conference room set-up; compliance audits; processing leases; and
customer service. Microsoft Work and Excel
• Learn quickly, work well with team and individually
EMPLOYMENT HISTORY
KENYON & KENYON – New York, N.Y.
Facilities Coordinator November 2011 –June 2014
• Stocked and prepared the kitchen/pantry for 11 floors
• Responsible for ordering supplies and maintained stockroom
• Responsible for setting up 15 conference rooms
COMMUNITY REBIRTH, INC – New York, N.Y.
Housing Specialist September 2005 – November 2011
• Responsible for showing apartments in the five boroughs of New York.
• Coordinated and negotiated meetings with perspective housing landlords.
• Processed and managed housing leases.
• Advised landlords, brokers and superintendents on needed repairs and why a particular
apartment failed to meet inspection.
• Conduct compliance audits.
• Interviewed clients and supportive organizations for potential housing.
• Answered and resolved client housing concerns.
WATERSIDE PLAZA MANAGEMENT – New York, N.Y.
Administrative Assistant May 2002 – September 2005
• Responsible for office filing, faxing and copying.
• Provided customer service for the Waterside tenants.
• Collected rent payments from tenants.
• Showed vacant rental apartments.
• Assisted Community Activities Director with Waterside events.
• Receptionist for Front Office.
REPUBLIC NATIONAL BANK – New York, N.Y.
Legal Serving Clerk April 1996 –May -2002
• Restraint bank accounts and IRS Levy’s
• Maintained client files
• Answered heavy volume of call from customers
DIRECT MARKETING ASSOCIATION – New York, N.Y.
Office Assistant April 1992 –February/1996
• Coordination of special projects
• Coordination of mailing
• Service library visitor
• Coordination of information for database
• Fulfilling full text articles from microfilm
• Assisting in preparation of case studies for storage
EDUCATION
Hudson County College - June 2013
New York Technology – 1999
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