Customer Service and Product Support

Michelle Lennon

**** ***** ***** *******, ** 300**-***-*** 6220 ********@*****.***

SUMMARY

A highly skilled individual with comprehensive experience performing a variety of

multi support functions. These skills include assisting with work flow coordination

in area; teaching and performing routine clerical processes required for the

smooth operation of business; serving as a Liaison to internal and external

customers; maintain a strong working knowledge of customer service; excellent

oral and written communication skills and high level of confidentiality.

EXPERIENCE

2014 Primary Support, Teletech Corp.

2015 Responsible for taking high call volume calls assisting customers.

Product Support, Concentrix.com

2015 Provided customer service and technical support; Handled high

volume calls on a daily basis.

2012 present Supervisor, Just Auto Car Care

Responsible for processing daily high volume work orders; Process the ordering

of parts, supplies, and inventory; Train new employees on policies, procedures

and service and sales goals.

2009 2013 Markdown Team Leader, Burlington Coat Factory

Maintain daily markdown goals; Guide employees on how to reach annuall

inventory and marksdown levels;

2005

2008

Phlebotomy Technician, Northshore/LIJ Core Laboratory

perform blood collection and skin punctures with pediatric and adult patients;

regularly facilitating the collection and transport of other clinical laboratory

specimens; Maintain confidentiality of patient information by adhering to all

HIPPA guidelines.

EDUCATION

2014 Pharmacy Technician Diploma

2003 Phlebotomy/Medical Assistant certificate

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