Customer Service High School

Location:

Posted:

March 25, 2015

Brett Dennis

******.*@*********.***

**** ******** *****, ******* ******* Il 60192 847-***-****

Technician

Dependable, customer-focused worker. Strong attention to detail, highly motivated,

creative and flexible. Willing to take on additional responsibilities and challenges.

Displays excellent time management and team -oriented.

Professional Experience

February 2008-April 2014 CTDI Elgin, IL

Radio Programmer

Modified radios and laptops and pagers and repeaters.

Provided tear 1 technical support and troubleshooting for quality issues.

Loading firmware on two-way radios and pages. Assembling and upgrading

troubleshooting two-way radios and laptops.

Trainer for group of programmers and assemblers.

Responsible for a small group for radio assembling and programming, picking and

shipping orders.

January 2006-February 2008 Manpower Staffing for CTDI Elgin, IL

Radio Tester

Modified radios by adding hardware and programming.

Order fulfillment for distribution.

Responsible for inventory control.

July 1990-January 2005 Communitech Inc Elk Grove, IL

Repair Technician

Ran a small repair department fixing telephone headsets.

Technical customer service for conference phones and headsets.

W orked with Voice over Internet Proxy (VioP)

Technical support and Customer Service

Education and Skills

Associate's Degree, Electronic Technology

A program that prepares individuals to apply basic technical skills in support of electrical, electronics.

Includes instruction in electrical circuitry, prototype development and testing, systems analysis and

testing, systems maintenance, instrument calibration, and report preparation.

Collage of DuPage, Glen Ellyn, IL

September 1982-June 1984

High School Diploma

W aubonsie Valley High School, Aurora, IL

August 1978-June 1982

Skills: Word, Excel, Access, PowerPoint, Internet, email,

Skills: Word, Excel, Access, PowerPoint, Internet, email .