Manager Network Security
Resume:
CHRISTOPHER P. ZACHER
Active Secret Clearance
GCIH, GSEC, GCWN, Sec +, Net+, A+, MCP (XP, Server 2003), ITIL V3
Foundations,
Colorado Springs, CO 80922
**********@*******.***
SUMMARY
Over ten years experience in the installation, operation, and maintenance
of switching, transmission, personal, and network switching systems.
Accounted for over three million in communications and cryptographic
devises without loss or damage for seven years. Experienced in analyzing,
and supervision of switching systems, transmissions systems, local area
networks, and information technology support teams.
TECHNICAL SKILLS
Software: MS Office Suite (Word, Excel, Access, PowerPoint, ), System
Center Configuration Manager, Remedy, ArcSight, Network Security Manager,
Bluecoat, Network Node Manager.
Hardware: CPU, BIOS, PDS Computers, CD & DVD,RAM, RAID, Command Line Tools,
Virtual Memory, TCP/IP, NTFS, VPN, Back up Recovery, Patches & Fixes,
Diagnostic Tolls, LAN, WAN, VLANs, Active Directory,, Cisco Routers,
Switches, Hubs, Bridges, Wireless Hardware, ICMP, CAT5, and RG6.
OS: Windows (9x, NT 4.0, 2000, XP, Vista, 7, Server 2003,2008,2012)
OTHER QUALIFICATIONS
REDCOM IGX Switch Theory and Application Course in Distributed Digital
Switching, REDCOM, Rochester, NY.
Network Switching Systems Operator - Maintainer, GTE, Ft. Gordon, Ga
WORK EXPERIENCE
Network Security Engineer III Northrop Grumman, Schriever AFB CO
SEP 2014 - Current
. As a Net Defense Team member responsibilities included, analyzing
detected Computer Network Defense (CND) incidents, and determining the
incident category and potential impact to Missile Defense Agency
networks. Collected security event log information from all
computer/network security incidents with the ArcSight tool.
. Reviewed audit logs for computer/network security incidents, anomalies
and known attack patterns as they occurred.
. Translated impact analyses and presented to senior Government
personnel using email, telephone, teleconference, STU/STE, or in
person within a time limit to be determined by the urgency of the
event.
. Directed activities to clean and/or eradicate malicious code or
classified message spills from compromised systems and provided
measures to contain and remediate the threat.
. Developed, established, reviewed and updated CND response procedures,
Standard Operating Procedures, Internal Operating Processes, manuals
and other MDA CERT documentation.
. Worked with such tools as ArcSight, ArcSight Logger, Barracuda,
NetScout, McAfee Network Security Manager, Wire Shark, and SCCM.
. Created a Request for Action process to communicate with other teams
to help investigate issues.
IT - NSC Shift Supervisor Northrop Grumman, Schriever AFB CO
DEC 2013 - SEP 2014
. Provided situational awareness for customers and leadership with clear
communication of events and outages that occurred by utilizing
communication tools, situation reports, emails, and phone
notifications.
. Monitored Missile Defense Agency sites for UNET and CNET availability
utilizing the Network Node Manager tool, and provided notifications of
all outages.
. Managed all maintenance change windows by directing all change
requests through successful implementation.
. Provided off hour support by representing the MDIOC Crew Commander.
. Represented an enterprise perspective ensuring close alignment with
all role based teams.
Network Security Engineer II Northrop Grumman, Schriever AFB CO
SEP 2012 - DEC 2013
. As a Net Defense Team member responsibilities included, analyzing
detected Computer Network Defense (CND) incidents, and determining the
incident category and potential impact to Missile Defense Agency
networks. Collected security event log information from all
computer/network security incidents with the ArcSight tool.
. Reviewed audit logs for computer/network security incidents, anomalies
and known attack patterns as they occur.
. Translated impact analyses and presented to senior Government
personnel using email, telephone, teleconference, STU/STE, or in
person within a time limit to be determined by the urgency of the
event.
. Directed activities to clean and/or eradicate malicious code or
classified message spills from compromised systems and provided
measures to contain and remediate the threat.
. Developed, established, reviewed and updated CND response procedures,
Standard Operating Procedures, Internal Operating Processes, manuals
and other MDA CERT documentation.
. Worked with such tools as ArcSight, ArcSight Logger, Barracuda,
NetScout, McAfee Network Security Manager, Wire Shark, and SCCM.
. Received both the JRDC IT Services Outstanding Service award and the
MDA Security Team of the Year award for support provided.
Client Support Administrator IV Northrop Grumman, Schriever AFB CO
FEB 2012 - SEP 2012
. Managed the MDIOC Client Support Administrator group.
Responsibilities included managing Remedy ticket workload, directing
projects, manage and provide mentorship to technicians.
. Proved guidance and leadership that helped change the average tickets
assigned to the MDIOC Client Support Administrator team from 200 to 20
and the amount of tickets closed per week from 70 to over 150.
Response contact time to a customer once a ticket was assigned was
improved from the Service Level Agreement standard to within 24 hours
no matter the priority assigned.
. Worked with Windows 7, Server 2003, Active Director, SCCM and other
network management tools to help maintain MDIOC Network.
. Provided VIP customer support when VIP support personnel were unable
to.
. Received the JRDC IT Services Outstanding Service award for support
provided.
Information Technology Specialist USAF Civil Service, Schriever AFB CO
APR 2011 - FEB 2012
. Managed NIPR workload in Remedy by holding responsibilities of a NIPR
lead which included assigning NIPR tickets, managing projects, and
personnel. Helped train and provide mentorship for other technicians.
. Supported the Schriever AFB NIPR/SIPR network which included
workstations, printers and software.
. Worked on USAF AFNET migration project which migrated the SAFB NIPR
network to new USAF AFNET network.
. Helped troubleshoot laptop/desktop hardware and software platforms
including re-imaging systems, setting up OS features, replacing and
repairing hardware and peripherals, and installing software.
. Was recommended to represent the 50 SCS squadron on SAFB as Civilian
Category II of the year.
Client Support Administrator III Northrop Grumman, Schriever AFB CO
NOV 2010 - APR 2011
. Provided technical support for all NIPR/SIPR Windows XP and Windows 7
systems on the MDIOC LAN.
. Worked with Windows XP, Vista, Windows 7, Server 2003, ADUC, DRA,
Hyena, SMS and other network management tools to help maintain MDIOC
Network.
. Helped troubleshoot most laptop/desktop hardware and software
platforms including re-imaging systems, setting up OS features,
replacing and repairing hardware and peripherals, and installing
software.
. Initiated, tracked, and updated ticket status in Remedy and would
close tickets and follow up with customers to make sure they
recieved100% service
. Installed, maintained and provided customer support for HP thin client
systems.
Support Analyst II Avaya Government Solutions, Schriever AFB CO
FEB 2008 - NOV 2010
. Provided resolution to high priority problems within 15 minutes,
answered user application questions and resolved network resource use.
. Worked with Windows XP, Vista, Server 2003, ADUC, DRA, Hyena, SMS and
other network management tools to help maintain Schriever AFB
Government NIPR network.
. Helped troubleshoot most laptop/desktop hardware platforms including
re-imaging systems, setting up OS features, and installing software.
. Initiated, tracked, and updated ticket status in Remedy and would
close tickets and follow up with customers to make sure they got 100%
service
. Won Schriever Air Force Base Help Desk Technician of the month three
times.
System Engineer I API Systems/ Verizon, Colorado Springs Co
JAN 2007-JAN 2008
. Designed, constructed, tested, implemented, and optimized portions of
basic infrastructure systems.
. Defined scope plans and produces deliverables for assigned basic
projects.
. Monitored performance to identify and helped resolve system
infrastructure problems.
. Applied appropriate tools to analyze, identify and resolve technical
problems.
. Maintained security, integrity and business continuity controls and
documents.
. Participated in standard infrastructure solution implementations,
upgrades, and enhancements.
Communications Technician II SI International, Colorado Springs CO
MAY 2005- MAY 2006
. Performed routine tasks required for the staging, installation and
testing of all elements of voice, video, and data communication
systems.
. Followed installation plan guidelines, installed communication
equipment in racks and systems furniture.
. Installed general communication system hardware, installed pathways
and cabling, terminated cabling (fiber, copper pair, and CAT V).
. Performed cable testing, and assist the technician and engineering
staff with integrated systems testing and documentation.
REDCOM IGX Switch Operator ITT Systems Division, Afghanistan, Iraq
NOV 2003- NOV 2006
. Provided100% support for a military data package, while a supervisor
for the REDCOM IGX Switch.
. Duties included database configuration, and management, while
providing preventive and corrective maintenance for eight switching
shelves.
. Did Outside Plant operations with troubleshooting RJ-45 connection
cable for NIPR and SIPR, along with RJ-11 for telephone subscriber
support.
Network Switching Systems Supervisor U.S. Army
1996-2003
. Deployed in support of Operation Iraqi Freedom, and the Implementation
Force in Bosnia/Herzegovina
. Provided 100% telecommunications support, and supervised six
personnel.
. Operated and maintained electronic switching systems, multi channel
radio equipment, and communications security devices and switching
processors.
. Initialized, loaded, and modified switching operations databases.
. Installed and maintained encrypted voice and data networks for up to
3000 subscribers to include radio/telephone interfaces and digital
wireless terminals.
EDUCATION
Associates in Information Technology, National American University
B.S. in Information Technology with emphasis on Network Administration,
National American University.
M.B.S in Network Management, Colorado Technical University (completed by
August 2015).
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