Customer Service Services

Erin Ream

**** ****** ****** *******, ** ***** . ****.****@***.*** . 717-***-****

Objective:

To work in the social work field to help individuals lead a fulfilling

life.

Education:

Lebanon Valley College Bachelors of Science

Graduated: December 2013 Major: Psychology

Address: 101 N. College Avenue Phone number: 717-***-****

Annville, PA 17003

Employment History:

Community Concepts Inc. (September 2014 to January 2015)

Direct Support Professional 2

. Provided clients with support in the community and in their home on a

daily basis

. Advocated for the clients with their doctors and their support

coordinators

. Assisted other staff with their training

. Assisted managers with office work

. Worked with behavioral specialists to develop behavior plans

Address: 17932 South Fraley Blvd, Suite 300

Dumfries, VA, 22026

Lebanon Valley College Public Safety Office (September 2011 to December

2013)

Student worker

. Assisted the director with officer paper work

. Answered student questions

Address: 148 N. College Ave.

Annville, Pa 17003

Lowes (June 2007 to September 2007)

Customer services

Address: 1755 Quentin Road

Lebanon Pa 17042

Eckerd Drugs (September 2005 to June 2007)

Customer services

Address: 415 South 9th Street

Lebanon Pa 17042

Volunteer work:

Lebanon Area Agency on Aging (June 2002 to December 2013)

. Filing and computer work

. Assisted at Senior Day Care programs in providing day to day activities

Internship Experiences

Vista School in Hershey, Pa (May 2013 to July 2103)

. Worked with students who have been diagnosed with Autism Spectrum

Disorder

. Helped to develop day to day workshops with the teachers

Personal Home Care (September 2013 to April 2014) (See Dr. Boyer in

references)

. Worked with an elderly couple, one of which had both Dementia and

Parkinson's

. Worked to develop proper communication skills

. Assisted physical therapist with exercise routines

Skills:

. Data input (Excel, Microsoft Word, and Power Point)

. Calculator proficiency

. Customer service and sales experience

. Working with senior citizens and students with mental disabilities.

Disabilities ranging from Autism Spectrum Disorder to Dementia

. Adult CPR and First Aid Certified

. Medication Administration

. Client Advocacy

. Organizational Skills

References:

Available upon request

Contact this candidate