Customer Service Software

G

onzalo Calderon

***** ***** ***

Cathedral City, CA 92234 **********@*****.*** 760-***-****

CAREER OBJECTIVE

To secure an Information Technology position leveraging strong customer service and relationship building skills while utilizing my

education and business experience in the interest of the company’s mission.

EDUCATION

Mayfield College Cathedral City, CA

Computer Support Technician Certificate Active

Mount San Jacinto Palm Springs, CA

Diploma 1990

HIGHLIGHTS OF QUALIFICATIONS

Punctual and Reliable

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Efficient communication skills

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Compassionate, committed to helping others

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Goal oriented, complete tasks in a timely fashion

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Work well with others and independently

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Dependable, hardworking, and consist of postive attitude

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SKILLS AND ABILITIES

• Capable of Network set up

• Installation of Software Programs

• Providing Troubleshooting abilities

• Install /upgrade Microsoft Operating System Software

• Comprehend Windows, XP, Vista & 7

• Assembly/Reassembled of PC

• Data recovery & software backup

• Identifying & Isolating Symptoms

Computer Maintenance/Repair

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WORK HISTORY

Spare Back Up (Externship 01/2010 02/2011

Palm Desert, CA

Quality Assurance Engineer

• Design test plans, scenarios, scripts, or procedures.

• Test system modifications to prepare for implementation.

• Develop testing programs that address areas such as database impacts, software scenarios, regression testing, negative testing, error or

bug retests, or usability.

• Document software defects, using a bug tracking system, and report defects to software developers.

• Create or maintain databases of known test defects.

• Review software documentation to ensure technical accuracy, compliance, or completeness, or to mitigate risks.

Airport Taxi 12/2002 Present

Cathedral City, CA

Taxi Driver

• Follow safety regulations and state laws governing vehicle operation & ensure that passengers follow safety regulations.

• Test vehicle equipment such as lights, brakes, horns, or windshield wipers, to ensure proper operation.

• Provide passengers with assistance entering and exiting vehicles, and help them with any luggage.

• Notify dispatchers or company mechanics of vehicle problems. Complete accident reports when necessary.

• Communicate by radio, telephone, or computer to exchange information & receive requests for passenger service.

• Perform routine vehicle maintenance such as regulating tire pressure and adding gasoline, oil, and water.

• Pick up passengers at prearranged locations, at taxi stands, or by cruising streets in high traffic areas.

Sunrise Royale 9/1990 10/2000

Palm Springs, CA

Waiter

Serve food, beverages, or desserts to customers .

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Cook food or prepare food items, such as sandwiches, salads, and ice cream dishes.

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Perform cleaning duties such as sweeping, mopping, and washing dishes, to keep equipment and facilities sanitary.

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Scrub and polish counters, steam tables, and other equipment, and clean glasses, dishes, and fountain equipment.

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Replenish foods at serving stations, brew coffee and tea, and fill containers with requested beverages.

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References will be provided upon request

Contact this candidate