Customer Service Management

Cole Wilson

*** *** ****** **. ( Moore, SC ***** ( 864-***-**** (

****.******@***.***

Production Coordinator/ Small Business Owner

. Customer Service . Operations Management . Project Management . Process

Development / Improvement .Inventory Management . Staff Training &

Development . Environmental / Safety Compliance . Order Assembly . Time-

Sensitive Production Planning . AS 400 Operating System .

Forward-thinking, analytical, and exacting professional with a progressive

record of success meeting and exceeding organizational goals in complex,

fast-paced manufacturing environments. Effective in working across

organizations to identify requirements and meet production goals and dead-

lines. Articulate, persuasive and innovative communicator with established

credibility and personal integrity. Acknowledged as a natural leader and

superior relationship builder; a highly competitive self-starter with

exceptional motivational skills. An effective troubleshooter and customer

service provider.

Professional Experience

Sew Euro-drive

Duncan, SC Production /Parts Inventory Coordinator

November 2013-Present

. Proactively supervise the production of custom motors

. Supply and organize more than 6 employees work

. Actively pursue and lead lean manufacturing principles

. Daily experience with the AS 400 operating system

. Scheduling and managing workers and monitoring their work

Accounting Representative

. Enter orders for freight and issue credits for Southeast

. Exports- process documentation for freight including tariff codes, Fed

ID and country origin

. Credit Hold spread sheets and invoice credit card orders for USA all

states

. Create Customer master numbers for USA all states

. Track order for missed shipments

. End of month reporting and spread sheets for daily work

. Tax Information

. Coding Freight charges for all UPS orders

. Performa invoices

. Order cancellations

. Backorders

. Bill Boards - post all notices for all departments

Servicing/Quality Control

. Inspect completed motor build and correct documentation is attached

Packing

. Weight and scan packaged items and determine correct carrier

. Determine "shipped to" location and quantities and consolidate orders

Builder- transmissions

. Build gear boxes of different quality standards and dimensions

Shipping

. Processed orders for shipments

Professional Experience

Wilson Landscaping

Moore, SC Owner/General Manager

June

2001- Present

. Debt free business

. Supervised over 9 workers and sub contractors

. Retention of 90% of customer base

. Extended Profit margin from 41.5% to (62.5%) by becoming debt free

and reorganizing accounts by zoning which reduced down time

. Scheduling and managing workers and monitoring their work

. Purchasing Materials, Payroll, Advertising, Estimating Job, and Sales

. Managing proper Inventory levels and Maintaining positive Cash Flow

Professional Experience

John E. Ewing Middle School/ Gaffney Middle School

Gaffney, SC

Teacher/ Introduction to Computers/ Business and Head Basketball Coach 7-8

graders August 2010-May 2012

. Teaching 100 plus students with 100% pass rate with state standard

within 2 years

. Grading, Managing, and Disciplining students with only 2 write up in 2

years

. Participating in professional development opportunities and applying

the concepts to classroom

. Head Basketball coach with 13 players and 3 managers-first year coach

took team from winning only 2 games to 1 game short of 50/50 season

. Organized 60 college students on school benefit day and delegated each

work schedule

Internship

City of Gaffney SC 201 North Limestone St. Gaffney SC

Gaffney, SC

Clerical assistant for City Administrator (James R. Taylor)

Summer 2008

. Clerical duties- organized files; reduced storage space relabeled

files freeing up 20% more space

. Ran personal errands for Head Administrator/ assisted Mayor for any

needs

Education

Limestone College

Gaffney, SC

BS in Business Administration/ Management

2007-2009

Spartanburg Methodist College

Spartanburg, SC

Associate Degree in Arts

2003-2005 Honors and Achievements- Graduated with Honors 3.74 GPA

Computer Competencies

AS 400 Operating System ( Excel ( Word ( Outlook ( PowerPoint ( Google Mail

Contact this candidate