2015 Updated Resume

ELEONORE MALINOWSKI

** ******** ****** •Charlton, New York 12019•

Phone: 518-***-**** •

E mail: ************@*****.***

OBJECTIVE

To obtain a position that will allow me to utilize my skills and professional experience while providing room

for advancement and learning opportunities.

EDUCATION

Associate of Arts in Business Administration Graduated 4/2009

American InterContinental University Hoffman Estates, IL

Concentration: Medical Coding and Billing

G.P.A. 3.18

TRAINING/ RELEVANT COURSEWORK

Intro to ICD Classification Business Management and Leadership

Intro to Coding and Billing Business and Society

Fundamentals of Healthcare Technology Business Ethics

Computer Applications

Fundamentals of Business Law

PROFESSIONAL SKILLS

ADMINISTRATIVE

Fielded inbound phone calls regarding heath insurance applications, the Affordable Care Act,

Insurance Assistance Program, and public health insurance program questions.

Fielded inbound phone calls, entering food orders for customers and/or sales representatives

Oversaw check ins and registrations at food shows and special events

Documented and mailed Customer specific food ordering guides for Healthcare Account Managers

and acted as a Point of Contact.

Using predictive dialer to contact client customers to inquire about their experiences and input and

transcribe data for market research on customer satisfaction.

CUSTOMER SERVICES

Contacted clients to advise of late delivery shipments

Relayed credit phone calls to the credit department when necessary.

Scheduled appointments of in home estimates.

Processed reservation changes, transfers, and cancellations.

Processed special orders for the Healthcare Clients.

Q UANTITATIVE

Handled and processed returns, refunds, and lottery sales.

Light bookkeeping tracking daily sales gross and other financial information

Documented Driver payment logs in cooperation with the Finance departments to insure payments

were properly noted and accurate.

PROFESSIONAL EXPERIENCE

Customer Service Specialist, Maximus (Albany, NY) 01/2014 – Present

Temporary Employee AppleOne (Albany, NY) 08/2013 – 01/2014

Inbound Sales, Time Warner Cable (Colonie, NY) 09/2012 – 05/2013

Transcriptionist, Market Strategies International (Clifton Park, NY) 11/2008 – 04/2012

Customer Service Representative, US Foodservice, Inc. (Clifton Park, NY) 07/2005 – 04/2008

Customer Service Representative, Price Chopper Golub Corp. (Glenville, NY) 01/2005 – 07/2005

Receptionist, Clark Moving and Storage, Inc. (Colonie, NY) 08/2003 – 08/2004

Customer Service Representative, ReserveAmerica (Ballston Spa, NY) 06/1999 – 07/2003

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