Active Directory Technical Support

Eila Sedigh

** *** **** ********, *******, ON, L6A-4S1

Cell: 416-***-**** ? E-mail: ****.******@*****.***

NETWORK ADMINISTRATOR

AREAS OF EXPERTISE

. Broad experience in customer facing Technical Support roles and System

Administration.

. Experienced in Experienced in Office365 Administration.

. Extensive Server Administration knowledge and have a hand on Windows

Server 2012/2008/203,Windows 8.1/8/7 and Mac OS

. In-depth knowledge of VMware vSphere and Microsoft Hyper-V

. Excellent knowledge of Active Directory including designing and

implementing group policy,DHCP,DNS

. Designed and maintain an enterprise Asterisk FreePBX VOIP plus

Voicemail, IVR

. Hands on experience in working with CISCO routers/switches.

. Implemented an enterprise Video Calling Telephony with Voice messaging

and Email services, which included VoIP calls, Class of Restrictions

(CoR), Cisco Unified Video Advantage, Cisco Unity Messaging, and

Performance report using Quality Report Tool (QRT)

. Solid Knowledge of WAN/LAN technologies and associated protocols and

Wireless

. Excellent knowledge of computer hardware and TCP/IP networking

. Creating documentation on the network architecture and functioning

TECHNICAL SKILLS AND COMPETENCIES

OPERATING : Windows 20012/2008,203 server, Windows XP/Vista/NT/7/8,

SYSTEMS Cisco IOS

HARDWARE : : Wi-Fi Access points, Cisco Routers, Cisco switches,

Sophos firewall, Copiers, Desktops, Tablets, Laptops

SOFTWARE : Office 365, Microsoft Exchange 2007, Active Directory

and Group Policy, Vcenter, VMware, Veeam backup

solution, PRTG network monitoring application, Bomgar,,

NETWORKING : DNS, DHCP, Spanning Tree Protocol, Frame Relay

Protocol, IVR, VLAN, RIP/RIPv2, EIGRP, OSPF, BGP, TCP/IP

PROFESSIONAL EXPERIENCE

Network Support Specialist

The Orthotic Group September 2012-Present

Supervised migration from exchange server 2007 to Office365.

Administered Office365 for three company locations.

Installed and configured ESX server, Created cluster in VMware Deploy

virtual servers using template, Cloned virtual servers, use VMware

converter to virtualize servers, SAN space allocation for ESX server host,

Maintained VCenter

Maintained, troubleshot and administered the use of local area networks

(LANs), wide area networks (WANs), computer workstations, connections to

the Internet and peripheral equipment for 300 employees on 3 different

office locations

Setup and Configured Switches and Access Points

Designed and implement Asterisk Unix based freePBX VoIP plus voice mail

and Call Center Stats -ASTERNIC

Maintained and Modified Print Management Servers

Performed data backups and disaster recovery operations-Veeam Backup

Solution.

Configured and managed Active Directory, Exchange Server, Office365

Administration Portal, Group Policy, and DHCP.

Implemented network traffic and security monitoring software, and optimize

server performance.

Modified and controlled Security Management system - VEREX

Maintained and troubleshot server 2012,2080,Windows 8,7

Worked with and Modified Sophos Firewall

Supervised the purchased of software, hardware and third party contractors

and vendors

Administered Microsoft CRM.

Provided technical assistance to over 300 users with computers, network

systems and peripheral devices over Canada and United States

Network Support (Volunteer)

Ryerson University Canada January 2012-August 2012

Implemented an enterprise Video Calling Telephony with Voice messaging and

Email services, which included VoIP calls, Class of Restrictions (CoR),

Cisco Unified Video Advantage, Cisco Unity Messaging, and Performance

report using Quality Report Tool (QRT)

Design and document layer 2 and layer 3 network connectivity scenarios

Configured 3700 and 6500 switches as core and first hop gateways for VLANs

Configured inter VLAN routing, IP NAT, ACLs, DHCP pool and default routes

Installed, configured, tested, maintained, monitored, and troubleshoot

network devices

Took direction from Tier 3 Network Analysts and supervisors

Installed and configured VMware ESX4.0, VCenter

Technical Support Specialist

CompuCom Canada Co. January 2011-March 2011

Performed general maintenance tasks, troubleshoots, and repairs computer

systems and peripheral equipment Performed varying levels of computer

hardware and software installation

Ensured all systems work properly and equipment is packaged and

transported correctly

Escalated problems and issues to a higher level of support (Including

service that exceeds response time, repair time, lack of parts, or any

other issue that could impact customer satisfaction)

Technical Support Specialist

National Library and Archive of Iran 2004-2010

Tehran

Provided technical assistance and services with computers, network

systems and peripheral devices; by phone or on-site to 80000 end-users

Supplied network administration including LAN troubleshooting and

resolution

Managed AD, Exchange Server

Installed configured, monitored and troubleshot PCs, printers, print

servers and scanners

Configured and troubleshot MS operating systems/ drivers/ Microsoft

office/ Web browsers

/Multimedia Applications ...

Troubleshot network connectivity, network printing and user access issues

EDUCATION

. Masters of Engineering in Computer Network, Ryerson University, August

2012

. Bachelor of Science in Computer Engineering Software, Azad University,

Tehran, September-2002

. Cisco Certified Network Associate (CCNA), 2013

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