Customer Service Manager
Resume:
*** ******** *****, **********, **
706-***-**** * *********@*******.***
DONNA KING
Objective
1. To use my experience and customer service skills working with students to assist both
students, families and the institution.
2. Obtain a position as a team player in a people-oriented organization where I can maximize my
customer-service experience in a challenging environment to achieve the corporate goals.
K EY S KILLS/COMPUTER KNOW LEDGE
Extraordinary customer service skills
Superior Interpersonal Skills
Excellent Effective problem solving skills
Works well with teams and individuals
Microsoft Office Suite
Daily interaction with people
Strong managerial skills
Effective organizational and prioritization skills
Exceptional written and verbal communication
Prism Admin, and Prism
W ORK OF EXPERIENCE
Nebraska Book Company, Dalton, GA
Dalton State College Bookstore, Assistant Manager, June 2010-Present
Handle all accounting procedures for the Bookstore, including invoicing, purchase
orders, daily deposits, and overall cash management
Responsible for $2.5 million worth of inventory, along with the oversight of the selling
and returning of inventory and the book buy-back process
Directly supervise 10 or more student workers and ensure excellent customer service
Accountable for the opening and the closing of the store
Hideaway Courts, Sevierville, TN
Manager, July 2002-February 2010
Managed 50 tenants, including any challenges they may face
In charge of accounting procedures including payroll, expenses, and overall bookkeeping
Carried out all customer service and administrative types duties
Wendy’s, Sevierville, TN
Shift Manager, July 2004-July 2006
Shift Leader who was responsible for the training and management of 35 employees
Ensured superb customer service no matter what
Handled the counting of the registers at the close of the shift
E DUCATION
Georgia Northwestern Technical College, Chatsworth, GA
Associate of Applied Science, Business Management/General Management Specialization,
December 2014
GPA 3.6
Georgia Northwestern Technical College, Calhoun, GA
Certificate in Supervisor/Manager Specialist, December 2010
Honor Society Member
P RORESSIONAL REFEREN CES
Jackie Mcgintis
Technical Support Lab Coordinator
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Trish Rafey
School of Business Faculty Operations Coordinator
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Jami Hall
Director of student Life
*****@***********.***
Tamya Morris
Assistant Director of Accounting at Dalton State College
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