Customer Service Management
Resume:
JAMES A. PAGE
**** ******* *****, *** **, Colorado Springs, Colorado 80905-2260, **********@*****.***,
PROFILE
Proficiency with Microsoft Word, Microsoft Excel, Microsoft Outlook and Microsoft PowerPoint; various Microsoft
Operating Systems.
SharePoint Administration, Website Design, Document Libraries and Web-Parts, Administrate User Privileges
Provide user/client side training with SharePoint
Intermediate knowledge with InfoWorks
WORK HISTORY
Document Control Clerk (Talascend Temporary Employee) August 2014 - present
Bechtel Corporation
Pueblo, CO 81006
Performing data entry work on InfoWorks.
Preparing and processing records for scanning and archiving to InfoWorks.
Performing quality control of scanned images and data entry.
Performing other duties as assigned by manager and/or as requested by other team members.
Customer Service Representative
Qualtek Manufacturing, Colorado Springs, CO 80907 January 2014 –
August 2014
Using modern office procedures, methods; equipment including computers and supporting software monitor customer
orders.
Communicating clearly and concisely; orally and in writing with management and customer in reference the status of
completing orders or any changes the customer may request.
Maintaining/scheduling customer orders for pick and/or delivery of completed orders via phone/email
Invoicing (Visual Shop) of completed and shipped orders and submitting via email.
Maintaining a positive working relationship with internal and external customers
Verifying delivery address via phone, email and/or Internet
Senior Quality Systems Technician/Quality Systems: Compliance, February 2006 -
October 2013
ATMEL Corporation, Colorado Springs, CO 80906
Document management by means of the SharePoint Approval Workflow for maintaining Production Part Approval Process
(PPAP) EEPROM, RFA, ASIC and DataFlash documentation this established confidence in components and the production
processes, by demonstrating to the customer the engineering design records and specification requirements are properly
understood by the supplier and that the process has the potential to produce product consistently meeting these requirements
during an actual production run at the quoted production rate.
Reviewing policies, procedures and system controls to assure compliance with Quality Management System objectives, this
ensures absolute consistency throughout the supply chain and hence improves product and process quality.
Design and maintain SharePoint websites; workflows, administrate user privileges; thus supporting the Quality and
Reliability Departments Globally by establishing usage of document libraries, lists and website restrictions for selected
users/user groups and departments throughout the company worldwide.
Adhering to the Internal Audit methodology to ensure audits are conducted in a consistent and quality manner; including
inspections of parts and work instructions.
Determine the audit scope through technical research and discussions with management; consequently preparing detailed
audit programs that cover audit objectives within the scope of the audits.
Preparing audit reports; clearly communicating audit findings and impact to management; resulting in audit discrepancies
receiving management attention and corrective action plans in a timely manner.
Document Control Administrator, December 1996 - February 2006
ATMEL Corporation, Colorado Springs, CO
Maintained, published and safe guarded confidential documentation, document management or imaging systems
AUTOCAD drawings, Bill of Materials (BOM), operating and maintenance manuals, training materials and customer
submittals; archived approved documentation assuring document safety and proper distribution.
Responsible for ensuring the engineering procedures/documents/AUTOCAD drawings are communicated and managed
document change processes to control change request, change approval and change notification.
Preserve a confirmation of each document's modification and the consent by essential personnel of each documents
variation, thus providing a traceable history of each documents modification and authorization.
Liable for plant wide archiving of document scanning and imaging including Portable Document Format generating in
100% accurate document retention.
EDUCATION
Bachelor’s Degree in Computer Information Systems
DeVry University, Colorado Springs, Colorado
MILITARY SERVICE
Honorable Discharge 1995
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