Customer Service Representative

Pibe Rose T.Tuballas

IT SUPPORT

*-* ***** ***., ****. Paligsahan,

Quezon City, Philippines 1103

m. 090******** e. ****************@*****.***

To obtain a position as a customer service representative and work with my

fullest potential

Academic Qualifications

Tertiary

University of Eastern Philippines 2008 - 2012

Bachelor of Science in Information Cum Laude

Technology

Secondary

Northern Samar Colleges 2004 - 2008

Elementary

Bantayan Elem. School 1998 - 2004

Vocational

TESDA April - June 2010

Computer Hardware and Servicing NCII

Key skills

KNOWLEDGE OF

. IT maintenance . Troubleshooting

. Hardware faults . Replacing parts

( Network support ( FoxPro

. MS Office . Adobe Photoshop

( HTML, CSS, JavaScript ( WAMP Server

KEY COMPETENCIES

. Repairing IT equipment and replacing parts.

. Prioritizing in a fast moving environment.

. Ability to grasp technical concepts quickly and easily.

. Giving sound advice on technical matters.

. Strong system and IT experience.

. Flexible to overtime requests.

PERSONAL SKILLS

. Active questioning & listening skills.

. Maintaining individual performance targets.

. Ability to work under pressure.

. Excellent problem resolution skills.

. Open to different ideas, working practices and cultures.

. Have a background in Visual FoxPro.

REFERENCES - Available on request.

WORK EXPERIENCE

March 2013 - Present IT Staff, Japan Home Inc.

Quezon City, Philippines

Job Description:

. Investigate whether networks and other peripheral equipment are

responding to the program's instructions.

. Perform programming tasks to maintain, troubleshoot and control

company's inventory system.

. Train subordinates in programming and coding.

. Monitoring and updating the company's website and E-commerce site.

. In-charge troubleshooting errors and problems of the inventory

system use by the company.

. Troubleshoot computers

. Set-up computers with local network in company's office and

warehouses.

. Troubleshoot printers and internet connection.

. Assign, coordinate, and review work and activities of programming

personnel.

. Monitoring the healthiness of every computer.

June 2012 - March 2013 IT Staff, R.B. Unay Accounting Office

Masangkay St., Manila City

JOB DESCRITION:

. Troubleshoot computers and printers.

. Monitors networks of the computers.

. Encode BIR forms.

. Maintain and secure confidential data of the clients.

PERSONAL DATA

Date of Birth: September 7, 1992

Age: 22

Height: 5'4"

Weight: 51kg

Current Address: 4-G Roces Ave, Brgy. Paligsahan, Quezon City, Philippines

Religion: Roman Catholic

Sex: Female

Civil Status: Single

Language/Dialect: English and Filipino

TRAININGS/SEMINARS ATTENDED

On-The-Job (OJT) Trainings:

April 13 - May 20, 2011

Data Encoder, National Statistic Office-Regional

Cebu City, Philippines

Job Description: Encodes data and latest survey to the database of NSO and

verify the validity and correctness of the data to the database.

June 15 - October 25, 2010

Computer Technician, Technical Education and Skills Development Authority

(TESDA)

UEP Compound, Catarman, N. Samar

Job Description: Monitor and troubleshoot computers and the network.

Contact this candidate