Customer Service Sales Representative
Resume:
Marcus Carr
**** *** ****** *** ******* CA *****
************@*******.***
Objective More than 5 years’ successful experience in customer service and sales support w
recognized strengths in account maintenance, problem solving and trouble sho
sales staff support, and planning/implementing proactive procedures and syste
avoid problems.
Skills & Abilities Accurate typing speed of 40 words per minute
Possess solid computer skills
Excellent working knowledge using Microsoft Excel, WordPerfect, Microsoft Wo
Microsoft office
Ability to train, motivate, and supervise customer service employees
A team player, acknowledged as a great customer service and sales representative
Strong sales background able to communicate with any customer in a professiona
Strong communication and negotiation skills
Attentive to detail and accuracy
Communication skills – verbal and written
Problem analysis and problem solving
Employment Payment System, Los Angeles,CA
2012 2015
Sales Representative
Inbound calls received from current and potential customers
Educating customers about products and promotional offers
Assisting customers with technical issues and problem solving with their
accounts and billing issues
Meeting quality assurance requirements and other key performance metrics
Providing great customer service skill over the phone in a professional manner
Ralphs, BevelyHills, CA
Store Clerk 2009 2012
Giving key information on products and services to existing/potential
customers.
Assisting customers with selecting the perfect package for their business and
giving customers information on different payment methods
Following up on new leads and current customers with expired accounts for
potential renewal of their account
Preparing paperwork and legal documents and forms along with the BBB
Plaque for accredited businesses
Howard Hughes Promenade Los Angeles, CA 2006 2009
Customer Service Representative
Guest check in/Guest check out of studio area
Managed multi line system & Microsoft office program
Processed incoming fax transmittals, email inquiries and other
miscellaneous client request
Accurately recorded and maintained reservation request and records,
Taking inbound and outbound calls in a professional manner
Working with customer service manager to ensure proper customer service
is being delivered
Superior Super Warehouse
Stock Clerk, Los Angeles CA 2004 2006
Resolve customers complaints via phone, email, mail, or in person
Assist with placement of orders, Handle large call volume, Advise on
company information, Reading from scripts
Greeting guest and giving information on different studio location
throughout the facility
Completing work orders for tenants, notifying management of appointment
arrivals, maintain customer records by updating account information
Giving tours to potential tenants of studio and office space that are
available
Education Crenshaw High School, Los Angeles CA Diploma
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