Customer Service Operator
Resume:
David Ramos
**********@*****.***
Concord, NC 28027
Results oriented IT professional with over 25 years of experience in the technology world using multiple
favors of OS and seeking a position within a company where my years of experience can be implemented,
Professional Profile
expertise includes:
• Configure system and application based on company and windows standards
• Establish goals, prioritize projects and manage multiple tasks simultaneously
• Serve as liaison with upper management, key business unit managers, technical support staff and third party
vendors pm projects
• Motivate and empower teams to think security first
A personable problem solver with clearly developed technical aptitude
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offering expertise encompassing:
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Professional Accomplishments
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• Customer Service/Client Relations, Project Management, Decisive Decision Making, Training and Motivating
• New Technology Implementations, Technical Support, Strong Interpersonal
Rapport, Problem Solving, Research/Analysis/Evaluation
• Technology Forecasting, Team Leadership
October 2011 October 2014
FIS – Client Delivery Specialist
David Ramos
Manage and administer the secure method of file transfers for clients to and from third party vendors. Using
Ipswitch MoveIT product suite, which once configured for file transfer, the file will securely move to appropriate
location securely. Establish secure connections to Unix, As400, Windows system environments. Manage servers and
logs for reporting using SQL application environment. Establish test, failover and disaster recovery environments for
readiness, based on PCI and HIPPA compliance. On call on weekly rotation with teammates.
FIS – Client Delivery Team Lead
March 2005 October 2011
Manage OS and software application Ipswitch MoveIT Suite for upgrades/updates (Microsoft Patches) for system
stability. Configure statistical reporting to business units for growth projections and system utilization. Planned and
implemented monthly reboot of environments using change control procedures. Maintain disaster recovery
environments, assign daily projects to team members, assist in any problem/troubleshooting issues to maintain
secure connections. On call on weekly rotation.
FIS – Computer Operator II
October 2002 – March 2005
Monitor Unisys systems for Service Bureau clients. Maintain logs and assist one call personnel with troubleshooting.
Alert multiple business units on alerts that may arise during the day. Correspond with inquires using ticketing
systems, email and phone calls.
McKesson – Operator/Programming/OS Group/Liaison Remote Data Center
September 1995 – January 2002
Multiple positions acquired during the years with McKesson. Operator for Service Bureau clients for hospital’s
(Paragon/Saint) software. Unix environment, run backups, process night closing, create, update, maintain reports.
Assist in year 2000 program changes for all client service bureau and remote. Moved to OS group assisting in general
OS support Unix environment. On call basis with OS group. CA UniCenter administrator responsible for configuring
processing to assist with Unix environment and third party software. Liaison with remote data center once moved
from Charlotte to Iowa. Create multiple documents reporting and processing for new staff.
Troy Systems – Operations
March 1993 – September 1995
David Ramos
3rd shift operator running nightly backup processing for Federal Government system environments. Large number of
tape collection and move to secure storage facility.
Obtain Secret Clearance
Quality Auto Rentals – Assistant Manager
March 1991 – January 1993
Manager staff of six for reservations and walk ups. Set rates for weekly and daily rentals based on research of
demand. Assist with fleet for maintenance and client appeal. Gather reports for licensing agreements with vendors
(Nissan, Toyota, etc.).
Royal Insurance Company – Senior Operator
June 1983 – March 1991
Operator staff member responsible for the daily processing of jobs starting from IBM 3090 – 600E system, to printing
and bursting from the 3900 printer.
United States Marine Corps – Rifleman/Stock Control Specialist
May 1979 – June 1982 – Honorable Discharge
Leadership training FIS 2006
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CA UniCenter Administrator 1996
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Education/ Training
NYCC – Accounting
September 1982 – June 1983
• Obtained secret clearance for Federal government – 1994
Computer Hardware EMX Clarion, Dell Enterprise servers, Intel computers, RAID, SCSI controllers, LTO
and DLT tape drives
3
David Ramos
Computer Software Window 2008 and above, Active Directory, VERITAS Enterprise NetBackups, VMSphere,
MoveIT DMZ, MoveIT Central, MoveIT EZ, WS FTPro, Wireshark, Vantive for trouble
shooting and tracking, plus in house ticketing system(s)
References References are available upon request
Contact this candidate