Resume

Customer Service Active Directory

Location:

Fontana, CA

Posted:

March 23, 2015

Contact this candidate

Resume:

MARIO VILCHEZ

acoukg@r.postjobfree.com

909-***-****

PROFESSIONAL SUMMARY

Network Technician / Helpdesk Support

Successful computer technician with over 10 + years of experience, great

with customer service, excellent at configuring Windows XP and Windows7 in

a network environment.

Support end users with applications like MS Office 2003-2010 suite, locally

and remote in a medium to large environments in the manufacturing, medical

and nonprofit sectors.

PROFESSIONAL EXPERIENCE

NORTH AMERICAN MEDICAL MANAGEMENT, Ontario, CA (Medical management)

Desktop Technician III \Helpdesk (Permanent position) Oct-2012 to Feb-2015

Image computers and install applications for end users, troubleshoot

operating system and hardware related issues, applications like Xcelys, eCW

and home grown databases. Manage service calls to the Helpdesk, process

tickets requests using Servicedesk7 software. Assist end users with remote

connections using Cisco VPN and also supporting teleworkers from our

different satellites offices connected to network using Citrix.

Troubleshoot network printers, install and configure iPads and cell phones.

Create network users accounts, create security groups in Active Directory.

Highlights:

. Use of windows debug tool to effectively diagnosed Windows 7 blue

screens, thus saving time for the department

. Write documentation on various internal process

. Updated firmware on Samsung monitors that were failing, saving the

company from purchasing more monitors

. Nominated by peers as employee of the quarter in 2014

SPECTRE PERFORMANCE, Ontario, CA (Manufacturer of aftermarket parts for

muscle cars)

Network Technical Support (Permanent position) Oct-2006 to July- 2012

Responsible for supporting computer network, server administration,

firewalls configuration. Ran backups and restores, create scripts to

automate EDI process. Support end users with different computer

applications geared for the car industry. Troubleshoot software and

hardware, in windows and mac platforms.

Configured new phones for existing phone system

Highlights:

. Part of team that upgraded telephone system to use VoIP.

. Integrate legacy software to work with Windows 7

. Upgrade Internet connections

. Centralize company data in a SAN system for easier access

. Automated data transfers to a centralized SAN, using MS tools like

robocopy in order to schedule data transfer after hours.

. Setup wireless network to connect warehouse computers to the

network

PAPERPAK PRODUCTS, San Dimas / La Verne, CA (Manufacturer, makers of

Attends) Network Analyst /Helpdesk Lead (Permanent position) Jan- 2000 to

Sep 2006

Manage internal network infrastructure in a 24x7 environment (Server and

LAN) Hardware -software installation, configuration, upgrades, backups, and

disaster recovery planning.

Provide support for 800+ corporate users in North America and Europe.

. Manage technologies that include Windows Server 2000, 2003, XP

Professional, Terminal Server 2003 and Windows NT 4.0.

. Responsible for user account administration, MS Exchange 5.5

administration and configuration, set up of Active Directory, and

testing of AD and Exchange 2003.

. Build servers and workstations.

. Configure laptops, troubleshoot CISCO client VPN connections, dial-

up, and WAN access

. Implemented and upgraded software, including ADP payroll system, E-

time and PC time clock.

. 6 years of experience in troubleshooting, testing, upgrading,

support and maintenance of network infrastructure. Responsible for

Server and LAN troubleshooting and resolution, Hardware/ Software

Installation and Configuration, Backups, and Disaster Recovery

planning

. Proven record or rapid promotion with each employer due to strong

performance, work ethic, and team work.

Project Highlights:

. Key member of team responsible for Data Center relocation to North

Carolina.

. Part of core IT group that upgraded Windows NT 4.0 to Active