Management Data
Resume:
Anu S [pic] [pic]
Salesforce.com Consultant
Ph: 972-***-****
Email: **********@*****.***
Location: Irving, TX
PROFESSIONAL SUMMARY:
A certified Salesforce.com engineer with in-depth knowledge of experience
in Salesforce.com CRM, Force.com platform, consulting, project management
and delivering projects covering requirement analysis, system design,
development, testing, deployment, database and web server administration
and technical support.
. 10+ Years of Strong IT experience in Software Development that
includes all phases of Requirement Analysis, Design, Development, UAT
and maintenance of Product / business applications including Cloud
Based, Web Applications, Windows Applications, Web Services, Windows
Services, Client-Server applications.
. Worked closely with Business Users to enable business processes using
SFDC
. Experience working across various SFDC implementations covering Sales
Cloud, Service Cloud, Call center, Chatter & App-exchange
applications.
. Experience in SFDC development using Apex classes and Triggers, Visual
Force, Force.com IDE, SOQL, SOSL
. Proficiency in SFDC Administrative tasks like creating Profiles,
Roles, Users, Page Layouts, Email Services, Approvals, Workflows,
Reports, Dashboards, Tasks and Events.
. In-depth experience in CRM business processes like Forecasting,
Campaign Management, Lead Management, Pipeline Management, Order
Management, Account Management, Case Management.
. Extensive experience in analyzing business requirements, entity
relationships and converting to Salesforce custom objects, lookup
relationships, junction objects, master-detail relationships.
. Experience in integrating Salesforce with ERP applications like SAP
using Informatics-on-Demand.
. Extensive experience in designing Custom Formula Fields, Field
Dependencies, Validation Rules, Work Flows, and Approval Processes for
automated alerts, field updates, and Email generation according to
application requirements
. Experience in migrating data from legacy systems to Salesforce using
Apex Data Loader.
. Hands on experience with Apex Language, Apex Trigger, Apex Class,
Apex Test Methods, Apex Web Service, Visualforce Pages, Visualforce
Components & Controllers
. Configured and maintained user security permissions in compliance with
organizational needs
. Proficiency in Object Oriented Languages like C C# Java, J2EE, JSP,
Servlets and other Java technologies
. Experience in web technologies like HTML, XML, CSS, JSP, JavaScript,
WSDL, and SOAP
. Experience in databases such as SQL Server, Oracle and MySQL
. Excellent communication and inter-personal skills, accustomed to
working in both large and small team environments.
. Strong knowledge & experience working in teams implementing Agile
Methodologies.
TECHNICAL SKILLS:
Salesforce.com Modules:
Sales Cloud: Salesforce automation including Leads, Web to lead, Accounts,
Contacts, Opportunities, Contract, Partner Portal.
Service Cloud: Cases, Solutions, Ideas, Customer Portal, Customer Self
Service portal, web to case, email to case
Configuration Skills: SFDC Standard Object Configuration: Campaigns, Leads,
Accounts, Contacts, Opportunities, Forecasts, Products, Assets, Contracts,
Cases, Solutions, Ideas, and Custom Object development Field creation, Page
Layout creation/editing, Related list customization, Record Types, Field
Level and Object level security, role hierarchies, sharing models, Reports,
Dashboards, Formula Fields and Cross Object, Formula Fields.
Data Migration Skills & Tools: Data Analysis, Data Cleansing, Data
Normalization, Data Migration, Salesforce.com Data Loader
Business Modeling Tools: UML CASE Tools, MS Visio, MS- Project
Design/Development methodologies: Agile-Scrum, Waterfall
Other Skills: MS Word, MS Excel, MS PowerPoint, MS-Project, MS Outlook.
RNR IT Solutions
Sep' 2014 Till
date
Dallas, TX
Role: Sr. Salesforce.com Consultant
RESPONSIBILITIES:
. Involved in all phases of Software Development Life Cycle (SDLC)
starting from Requirements Gathering and Design.
. Implemented Validation Rules, Assignment Rules, Sharing Rules, and
Escalation Rules according to the application requirements.
. Worked on the Eclipse IDE with Force.com plug-in environment for
writing Business logic in Apex Programming Language, testing and
deploying.
. Worked on Force.com Explorer for querying SalesForce database using
SOQL &SOSL queries and Data Loader for data migration, insert, update,
and bulk import or export of data.
. Integrated the third party web services using callouts by generating
the necessary stubs from the WSDL files for extracting the data from
external systems to display in the pages of salesforce.com and
developed own WebServices.
. Involved in activities related to Saleforce.com setup, Configuration,
customization, Administration, Development, Data Migration and
deployment of application to force.com platform.
. Configured and customized Salesforce.com using standard setup tasks as
well as developed Apex coding which includes Triggers, classes,
classes for custom controllers and controller extension, schedulable
apex classes, batch apex, Apex sharing rules, Email Services according
to the functional needs of the application.
. Defined, and deployed the Custom objects, Custom tabs, Entity-
Relationship data model, validation rules, Workflow Rules, actions,
Auto-Response Rules, Page layouts, mini page layouts, search layouts,
custom Components, custom compositions, Visual Workflows (flows),
custom reports, dashboards Visual Force Pages to suit to the needs of
the application.
. Created several workflows by defining rules, approval processes and
related actions which include creating related and time triggered
tasks, email alerts, filed updates to automate the business process.
. Wrote several SOQL & SOSL queries in the apex coding with
consideration to Governor Limits for data manipulation needs of the
application.
. Defined lookup and master-detail relationships on the objects and
created junction objects to establish many to many relationships among
objects.
. Created users, roles, public groups and implemented role hierarchies,
sharing rules and record level permissions to provide shared access
among different users
. Created templates, approval processes, approval page layouts and
defined approval actions on them to automate the processes.
. Agile Development Methodology was followed for the implementation.
. Conducted Business Process Review sessions to analyze the existing and
to-be implemented business processes for Clients.
. Customized the Dashboards to the track usage for productivity and
performance of business centers and their sales teams.
. Worked on VisualForce Language to develop VisualForce pages,
overriding buttons, links and tabs, custom components, templates,
integrating email etc.
Environment:
Saleforce.com platform, Apex Language, Triggers, Visual Force (Pages,
Component & Controllers), Chatter, Data loader, Salesforce.com Data Loader,
Informatica OnDemand, Force.com API, Workflow & Approvals, Reports, Custom
Objects, Batch Apex Interface, Custom Tabs, Email Services, Security
Controls, HTML, Java Script, Web Services, WSDL, Sandbox, Eclipse IDE Plug-
in.
RNR IT Solutions
Feb' 2013 to Aug'2014
San Jose, California
Role: Sr. Salesforce.com Consultant
RESPONSIBILITIES:
. Involved in all phases of Software Development Life Cycle (SDLC)
starting from Requirements Gathering and Design.
. Involved in activities related to Saleforce.com setup, Configuration,
customization, Administration, Development, Data Migration and
deployment of application to force.com platform.
. Configured and customized Salesforce.com using standard setup tasks as
well as developed Apex coding which includes Triggers, classes,
classes for custom controllers and controller extension, schedulable
apex classes, batch apex, Apex sharing rules, Email Services according
to the functional needs of the application.
. Defined, and deployed the Custom objects, Custom tabs, Entity-
Relationship data model, validation rules, Workflow Rules, actions,
Auto-Response Rules, Page layouts, mini page layouts, search layouts,
custom Components, custom compositions, Visual Workflows (flows),
custom reports, dashboards Visual Force Pages to suit to the needs of
the application.
. Created several workflows by defining rules, approval processes and
related actions which include creating related and time triggered
tasks, email alerts, filed updates to automate the business process.
. Implemented Salesforce Chatter for internal users to share the deal
information and status updated on various activities.
. Wrote several SOQL & SOSL queries in the apex coding with
consideration to Governor Limits for data manipulation needs of the
application.
. Defined lookup and master-detail relationships on the objects and
created junction objects to establish many to many relationships among
objects.
. Created users, roles, public groups and implemented role hierarchies,
sharing rules and record level permissions to provide shared access
among different users
. Implemented Validation Rules, Assignment Rules, Sharing Rules, and
Escalation Rules according to the application requirements.
. Integrated the third party web services using callouts by generating
the necessary stubs from the WSDL files for extracting the data from
external systems to display in the pages of salesforce.com and
developed own WebServices.
. Worked on the Eclipse IDE with Force.com plug-in environment for
writing Business logic in Apex Programming Language, testing and
deploying.
. Worked on Force.com Explorer for querying SalesForce database using
SOQL &SOSL queries and Data Loader for data migration, insert, update,
and bulk import or export of data.
. Created templates, approval processes, approval page layouts and
defined approval actions on them to automate the processes.
. Agile Development Methodology was followed for the implementation.
. Conducted Business Process Review sessions to analyze the existing and
to-be implemented business processes for Clients.
. Created different types of Custom Reports for standard objects as well
as custom objects to give complete details regarding Customer
(Account) Orders, Renewal Forecasting, and Customer Balance Report
with Multi-Currency support.
. Customized the Dashboards to the track usage for productivity and
performance of business centers and their sales teams.
. Worked on VisualForce Language to develop VisualForce pages,
overriding buttons, links and tabs, custom components, templates,
integrating email etc.
Environment:
Saleforce.com platform, Apex Language, Triggers, Visual Force (Pages,
Component & Controllers), Chatter, Data loader, Salesforce.com Data Loader,
Informatica OnDemand, Force.com API, Workflow & Approvals, Reports, Custom
Objects, Batch Apex Interface, Custom Tabs, Email Services, Security
Controls, HTML, Java Script, Web Services, WSDL, Sandbox, Eclipse IDE Plug-
in.
RNR IT Solutions
Dec' 2011 to Jan' 2013
Jersey City, New Jersey
Role: Sr. Salesforce.com Consultant
RESPONSIBILITIES:
. Developed Apex coding which includes Triggers, classes for custom
controllers and controller extensions, schedulable apex classes, batch
apex etc according to the functional needs of the application.
. Used S-controls for overriding standard button and Tab home pages.
. Designed, and deployed the Custom objects, Custom tabs, Entity-
Relationship data model, validation rules, Workflow Rules, actions,
Auto-Response Rules, Page layouts, mini page layouts, search layouts,
custom Components, custom compositions, and custom reports to suit to
the needs of the application.
. Created several workflows by defining rules, approval processes and
related actions.
. Wrote several SOQL & SOSL queries in the apex coding with
consideration to Governor Limits for data manipulation needs of the
application using platform database objects.
. Defined lookup and master-detail relationships on the objects and
created junction objects to establish Many to Many relationship among
objects.
. Worked on the Eclipse IDE with Force.com plug-in environment for
writing Business logic in Apex Programming Language, testing and
deploying.
. Worked on Force.com Explorer for querying SalesForce database using
SOQL &SOSL queries and Data Loader for data migration, insert, update,
and bulk import or export of data.
. Created different types of Custom Reports for standard objects as well
as custom objects to give complete details regarding Customer
(Account) Orders, Renewal Forecasting, and Customer Balance Report
with Multi-Currency support.
Environment:
Saleforce.com platform, Apex Language, Triggers, S-Control, Visual Force,
Data loader, Salesforce.com Data Loader, Force.com API, Workflow &
Approvals, Reports, Custom Objects, Batch Apex Interface, Custom Tabs,
Email Services, Security Controls, HTML, Java Script, Web Services, WSDL,
Sandbox, Eclipse IDE Plug-in.
RNR IT Solutions
Aug' 2010 to Dec' 2011
Jersey City, New Jersey
Role: Sr. Salesforce.com Consultant
RESPONSIBILITIES:
. Build a complete custom application using the Salesforce.com.
. Involved in requirement gathering, analyzing the information,
documenting the functional and nonfunctional requirements.
. Implemented the requirements on Salesforce.com platform and Force.com
IDE Plug-in using Eclipse.
. Worked on Lead Management, Campaign Management, Account Management,
Contact Management, Opportunity Management, Activity Management,
Profiles, Sharing Rules and Lead Conversion process.
. Developed Custom objects, custom reports and configured the Analytic
Snapshots to dump the data on regular basis for sales performance and
lead generation statistics.
. Created and deployed several reports using salesforce.com platform.
. Implemented Salesforce application interface using Visual Force API
and Apex.
. Involved in development of Apex, S-Control, Visual force, Web Service
client and build files.
. Created custom Apps and custom objects applying the validation rules.
Workflow rules and approval process.
. Created Apex classes, triggers, custom objects, custom tabs, workflow
and assignment rules, profile and sharing settings.
Environment:
Salesforce.com, S-Controls, Import Wizard, Apex, XML, Controllers, Sharing
Rules, Workflows, Email Updates, Eclipse IDE, JavaScript, Web Services API.
RNR IT Solutions
May' 2009 to Jul' 2010
Deerfield, Illinois
Role: Sr. Salesforce.com Consultant
RESPONSIBILITIES:
. Interacted with various business user groups for gathering the
requirements for Salesforce implementation and documented the Business
and Software Requirements
. Perform detailed analysis of business and technical requirements and
designed the solution by customizing various standard objects of
SalesForce.com (SFDC) and using other Platform based technologies like
Visualforce and Force.com API
. Performed the roles of Salesforce.com Analyst/ Developer and
Administrator in the organization.
. Involved in Salesforce.com Application Setup activities and customized
the apps to match the functional needs of the organization.
. Worked on various salesforce.com standard objects like Accounts,
Contacts, Cases, Leads, Campaigns, Reports and Dashboards.
. Implemented case management automation (on Case Object) to track and
solve customer's issues Implemented Email-to-Case entry and manual
case entry for entering customer's cases in Cases Tab.
. Designed, and deployed the Custom objects, Entity-Relationship data
model, validation rules, Page layouts, Custom tabs, Components, Visual
Force Pages to suit to the needs of the application.
. Designed, developed and deployed Apex Classes, Controller Classes and
Apex Triggers for various functional needs in the application.
. Developed and configured various Reports and Report Folders for
different user profiles based on the need in the organization.
. Participated in the training sessions provided by the Salesforce team.
Environment:
Salesforce.com, S-Controls, Import Wizard, Apex, XML, Controllers, Sharing
Rules, Workflows, Email Updates, Eclipse IDE, JavaScript, Web Services API.
Satyam Corporation
May' 2006 to Aug' 2008
Hyderabad, India
Role: Systems Analyst ( J2EE )
RESPONSIBILITIES:
. Interacted with the personal and institutional investors to get a
better understanding of client business processes and gather business
requirements.
. Modeling the As-Is system and doing the complete Gap Analysis for the
existing system in order to map it to the To-Be system.
. Functional knowledge of financial services industry, commercial
banking.
. Conducted JAD/RAD sessions for communicating with Stakeholders and
Project directors.
. Created business process workflow diagrams (Activity diagrams) in
Rational Rose.
. Linked business processes to organizational objectives, perform
critical path analysis, and
. Communicated extensively with the clients and with different levels of
management to identify requirements, use cases and to develop
functional specifications.
. Created Use-Cases and Business Use-Case Model after accessing the
status and scope of the
. Project and understanding the business processes.
. Integrated RequisitePro with ClearQuest and Rose to provide all teams
visibility and maintain tractability among requirements, use cases and
change requests.
. Managed all the requirements in RequisitePro, making requirements
available to all team
members.
. Created requirements analysis and design phase artifacts using
RequisitePro and Rational Rose to create DFDs, ER diagrams, Use cases,
Activity/State chart, Sequence, Collaboration and Deployment Diagrams.
. Performed Feasibility Analysis, Risk Analysis and Gap Analysis on
vendor/third party tools.
. Followed the UML based methods using MS Visio to create: Use Cases,
Activity Diagrams /
. State Chart Diagrams, Sequence Diagrams, and Collaboration Diagrams.
. Drafted design methodology for cash management applications based on
PMO methodology.
. Assured that all Artifacts are in compliance with corporate SDLC
Policies and guidelines.
. Coordinated and prioritized outstanding defects and enhancement/system
requests based on business requirements, allowing sufficient time
frame to ensure accuracy and consider deadlines.
. Monitored client expectations and conducted user interviews.
Environment:
Java, Servlets, JSP, JDBC2.0, JavaScript, Windows NT, SQL DB.
CSX Techno
Jan' 2004 to Apr' 2006
Hyderabad, India
Role: Java / J2EE Developer
RESPONSIBILITIES:
. Designed the application under J2EE architecture using JSP and
developed the business components using EJB 1.0
. Designed and developed the user interface using JSP, Servlets, XML and
Java.
. Understanding the requirements through use cases.
. Developed class diagrams and sequence diagrams using UML.
. Used Struts to implement the MVC architectural pattern.
. Implemented the custom JSP tags Classes in JSP.
. Developed the related UI and functionality in JSP and Servlets using
MVC.
. Developed various JavaBeans interacted with different application for
getters and setters.
. Used Extensive Java collection Framework, Exception handling classes.
. Configured and deployed the application on Tomcat.
. Used JavaScript & struts for Front side validation.
. Developed the test cases for unit and functional testing.
Environment:
Java, JSP, JSF, Servlets, XML, HTML, EJB, JavaScript, UML, CSS, XSL,
Windows NT/98, Red Hat Linux 7.1, Oracle 7i.
Certifications:
Salesforce.com Certified Force.com Developer (SP14)
Force.com Certified Advanced Developer Dev-501.
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