Technician Security

RESUME

Carmenletta C. Fletcher

**** **** *****

Hyattsville, MD 20785

Evening Phone: 301-***-****

Day Phone: 301-***-****

Email: ********************@*****.***

WORK EXPERIENCE

**/**** - ***SENT. Aerotek, Inc. Rockville, MD. Benefit Representative

Specialists. As a contractor with Aerotek - my first assignment was to Lash

Group where my primary responsibility was to call insurance companies and

verify benefits for patients. Physicians depended upon these services to

assure their compensation/liability prior to performing medical procedures

for patients.

02/2007 - 11/2014. Medifast, Inc., Owings Mills, MD. Field Administrator.

{Call Center}. Under minimal supervision - responsibilities include; but

are not limited to a wide variety of both secretarial and administrative

support such as working within the Compensation Department making sure

health coaches' {Independent Contractors} commission checks are accurate;

and, for logging in deposits on a daily basis. I am responsible for

opening/distributing incoming mail; handling travel arrangements and

expense vouchers, maintaining the Director's calendar; and, ordering

supplies. I am also responsible for arranging events and activities during

Take Shape for Life {TSFL} quarterly conventions.

Team Lead. Was responsible for assisting with the escalation of callers to

make sure all clients are satisfied with Medifast products and services.

Designed weekly reporting system to denote items such as predictions for

call volume based on average number of calls taken during a particular

shift, calls that are abandoned and average talk time.

Sales Specialist. Assisted incoming callers with their desire to be

healthier for the rest of their lives. Offered customers TSFL as a means

for support throughout their Medifast journey.

8/2005 - 5/2006. Sears, Round Rock, TX. Rapid Resolutions. {Call

Center}. Under minimal supervision - answered telephones to determine the

customer's need for a technician's visit. Was often successful in resolving

their concerns without routing a technician. Was consistently recognized

for adhering to average handling time {AHT} per call, as well as schedule

adherence; and, was consistently awarded with incentive bonuses for the

resolution of a customers' concern prior to routing a technician.

3/2004 - 8/2005. Wackenhut Security, Round Rock, TX. Security Officer.

Under minimal supervision - was responsible for Wackenhut's largest account

DELL COMPUTERS. As such was responsible for a rounds check to secure the

facilities, thereby making DELL a safe working environment for their

employees.

10/2000 - 4/2003. U S Military, C CO 8th Eng. Ft. Hood, TX. 92Y10 /Unit

Supply Specialist. Under minimal supervision - supervised and performed

duties involving requests for, storage of, issue, accountability, and

preservation of expendable supplies and equipment.

Skill Level 10: prepared and maintained organizational supply records and

forms; received and inspected inventories for future deliveries; maintained

accounting system associated with supply management; secured and controlled

supplies; used computer applications in work assignments; practiced general

clerical procedures.

12/1999 - 10/2000 James River Industrial, Pennington, AL. Security Guard.

Under minimal supervision - was responsible for making routine rounds in

and outside the mill and making sure the employees were safe.

11/1997 - 12/1999 Thomasville Nursing Home, Thomasville, AL. Certified

Nursing Assistant. Under minimal supervision - was responsible for

maintaining the mental and physical care of 10 or more elderly patients at

one time. Was also responsible for their general upkeep and developed

exercise programs for their daily morale.

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