Customer Service Representative
Resume:
Sharon Carlson
Email address: ******.****@*****.***
Areas of Expertise:
Accomplished and driven customer service professional with over 26 years of
experience. Fast learner with strong ability to work independently, coupled with
outstanding communications.
Personal Strengths:
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Detailed oriented / Organized
.
Computer skills
.
Fast Learner
.
Adaptability and willingness to tackle new responsibilities
.
Excellent interpersonal skills
Experience Profile:
2010 to present Honey to do list
Owner
.
House Cleaning Services
.
Weekly, Bi-Weekly, Monthly Services
.
One-Time Cleaning Services
.
Pet Sitting Services
.
Good communication skills, both verbal and written.
.
Increased business from 3 to 10 clients within three months.
02/2009 to 2010 Beano and Sherry s Casino
Hostess
.
Performs all duties with high degree of integrity and confidentiality due to the
sensitive nature of guest privacy and company integrity.
.
Excellent communication skills both verbally and in writing.
.
Maintains a positive work environment at the front end.
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Ability to occasionally lift or move up to 50 pounds.
.
Self-starter with creative problem solving skills and excellent follow through.
.
Ability to work closely with several departments and levels within the
Enterprise in establishing a team environment.
Page 2
Sharon Carlson
02/2009 to 08/2009 Edge Teleservices
Customer Service Representative
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Data Entry
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Contacted customers on activation on Wireless phone
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Microsoft word Processing
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Helped customers that had problems with phones
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Worked with others team mates
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Follows all front end procedures as outlined in the manual.
1/2005-01/2009 Guardsmark Security
Security Guard
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Monitored cameras
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Reported daily activities
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Reported on irregularities
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Checked badges on all incomers
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Kept a safety report on bad chemicals
02/2004-01/2005 Pech Optical
Eye Technician
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Cut Lenses
.
Disassembled eye glasses
.
Worked on blocking machine
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Assembled glasses to be pack and sent to customer
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Maintains excellent communication at all times.
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Other related duties as assigned.
Education
Graduated 1970 Riverside High School
Graduated 2011 Carrington College
Contact this candidate