Project Management

Summary

Proficient, experienced, highly organized, results-driven technical writer,

editor, and learning solutions developer. Able to collaborate with members

of various technical disciplines and render complex technical concepts into

concise, lucid prose and attractive, engaging graphics. Relentless problem

solver. Strong interpersonal skills. Strong customer and end-user advocate.

Stickler for accurate, coherent, authoritative, tested documentation.

Skilled in learning solutions design and delivery, front-end analysis for

performance improvement, ISO 9001/TL 9000 quality conformance, proposal

preparation and management, project management, file conversion and clean-

up.

PUBLISHING APPLICATIONS

Adobe FrameMaker Adobe Acrobat Microsoft Word Microsoft

PowerPoint

Microsoft Excel UNIX ed/vi HTML Interleaf

Professional Experience

Ericsson AB, Piscataway, NJ

2012-2014

Sole Integrated Learning Solutions developer on large UNIX-based software

project.

. Wrote and updated all line user and administration

documentation for a large UNIX-based blade system.

. Created and maintained installation and

administration/troubleshooting guides for a Thin GUI and a

Middle-Tier project.

. Updated user guides and administration guides for a large

network-element activation system.

. Ensured technical accuracy and usability by testing

documentation against actual applications and machine

operations.

. Achieved 100% on-time delivery and came in at or under

budget consistently.

Telcordia Technologies, Piscataway, NJ

1997-2012

Team Lead on a large UNIX-based software project.

. Directed the work group, determined workload, and assigned

documentation responsibilities.

. Represented the Integrated Learning Solutions group at

management meetings, and provided estimates and staffing

plans.

. Wrote and tested application user guides, installation

guides, and upgrade guides for a large computer system.

. Wrote and distributed pre-release letters and release

content letters to system users and select client contacts.

. Consistently met challenging deadlines. Achieved 100% on-

time delivery, and came in at or under budget consistently.

Bell Communications Research (Bellcore), Piscataway, NJ

1984-1997

Lead developer on an Integrated Learning Solutions self-directed work team.

. Interfaced with representatives from several corporate

organizations to update the corporate administrative

practices.

. Collaborated with Web masters and published the

administrative practices on the Web in HTML.

. Wrote proposals for the Opportunity Management Center,

managed the proposal process, and directed the work of four

contract proposal writers.

. Researched industry standards and established corporate

information-product standards.

. Wrote and edited application user guides, database design

documents, and error-correction performance aids for a

large mainframe computer system.

. Wrote technical memoranda, technical reports, corporate

security practices, and security bulletins.

. Ensured technical accuracy and usability by testing

documentation against actual applications and machine

operations.

. Provided estimates and staffing plans to project

management.

Bell Telephone Laboratories, Whippany, NJ

1981 to 1984

Junior technical writer on large software development project.

. Wrote and edited system administration and operations

guides, database design documents, and error-correction

performance aids for a large mainframe computer system.

. Tested documentation against actual applications and

machine operations.

. Applied documentation methods developed in Bell Telephone

Laboratories Human Factors Organization.

. Developed end-user training for the system.

Education

M.A., English Language and Literature with a Specialization in Technical

Communications, Fairleigh Dickinson University, Teaneck, NJ. GPA 3.93/4.00.

Over 60 formal in-house technical and professional-development courses.

Quality Systems

Telcordia Quality Method of Operation (ISO 9001, TL 9000, and CMM Level 5

Compliant)

. Created and maintained quality records in an audit-ready

state throughout the product life cycle.

. Implemented updates to the Quality Method for each software

release.

. Represented the Learning Solutions component of the product

team in surveillance and recertification audits.

. Achieved zero non-conformances in all internal and external

audits.

Contact this candidate