Jose Carlos Diaz Pena
**** *** *****, ***** *****, FL 33141 ( 786-***-**** (
************@*****.***
Targeting Network Administrator
Solutions-oriented IT Professional with strong technical training and
hands on experience. Highly motivated to improve processes through
progressive thinking, creative troubleshooting and continual education.
Proven success in initiating, promoting and maintaining strong
interpersonal relations.
TECHNICAL SUMMARY
Software: Microsoft Office Suite, Visio, Microsoft Virtual PC,
VMWare, Ghost, Drive Image
Programming Languages: Visual Basic, PHP, Delphi
Operating and Network Windows 7, Windows Vista, Windows XP, Windows 2000
Operating Systems: Professional, Linux, Windows Server 2008, Windows
Server 2003, Windows Server 2000
Networking: Windows 2008 Server, Windows 2003 Server, Windows
2000 Server, TCP/IP, DNS, DHCP, Linux, Network
Topology (LAN/WAN/Star/Ring), Active Directory
Hardware: Basic Computer Hardware, Hubs/Switches/Routers,
Bridges/Cabling
Microsoft Server Products Exchange Server
EXPERIENCE
Hermanos Cruz, Pinar del Rio, Cuba 2007 to 2013
. Perform troubleshooting analysis of servers, workstations and
associated systems.
. Monitor system performance, ensure successful back up procedures and
develop disaster recovery procedures.
. Maintain and design secure networks for clients.
. Managed mail operations infrastructure to ensure scalability,
performance and efficient system operations in support of marketing
campaigns.
. Troubleshot, interpreted and provided technical solutions in support
of business operations.
. Communicated clearly and concisely to ISP vendors on support issues.
. Installed new servers to current specifications.
. Monitored and performed corrective procedures as conditions warranted.
. Documented and reported system performance.
. Ran automatic diagnostic programs to resolve problems.
. Adhered to business objectives at all times.
. Collaborated closely with Software Developers on problem detection and
email related issues.
. Installed and interfaced computer hardware including multimedia,
memory and video components and systems.
. Refurbished laptops, desk stations, test stations and various computer
components.
. Repaired and upgraded hardware and software for PC systems.
. Provided technical support for problems with sound cards, video cards,
network cards, modems, hard drives and hard disk controllers.
EDUCATION
Pinar del Rio University
Bachelors of Science Degree in Information Systems Graduated: December
2013. Courses; System hacking and countermeasures, Risk management,
Computer forensics, Security Strategies in Web Application, Legal Issues
in Information Security, Security Policies and Implementation, Auditing
IT Infrastructures for Compliance and Security Strategies, Linux
Platforms and Applications