Customer Service Sales
Resume:
Ricky Neelley
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************@*****.***
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EMPLOYMENT
Vista College, Lubbock, TX March 2013 - Present
Lead Instructor, Department of Business Administration
Supervising and managing a team of 3-4 instructors and training them in classroom management,
as well as strategically tracking and managing student retention. Instructing a diverse group of
young and adult learners. Successfully tracking student performance through class assignments,
discussions, mid-term and final exams. Motivating and encouraging students to achieve their
personal and professional goals. Conducting one-on-one mid-term advising sessions. Profitably
organizing and supervising business clinics for students to provide hands-on business training.
Implementing new teaching methods tailored to the needs of the students with a strong focus on
retention.
Scott Powell State Farm, Lubbock TX August 2012 - April 2013
Marketing Coordinator
Successfully met the marketing goals as a Texas state-licensed agent in Property & Casualty
Insurance. Initiated Field marketing, telemarketing, customer service and outbound sales.
Effectively marketed the company products and generated new business leads. Generated higher
overall sales and financial gains for the agency. Accomplished target sales and achieved
performance bonuses.
Physicians Network Association, Lubbock, TX June 2010 - September 2010
Human Resource Clerk
Assisted staff with routine HR related questions, served as the first point of contact for
employees. Entered new applicants’ data into the HR database. Scheduled, administered,
organized applicants’ interviews. Administered pre-employment screening and tests like drug
tests, background checks. Organized Employee Data. Ensured proper retention and timely
completion of the applicant flow log. Maintained, interpreted, distributed & presented policy/
procedure manuals and other communications as directed.
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EDUCATION
• 2009- 2011: Master’s in Business Administration-Human Resource Management,
Forbes School of Business - Ashford University, Clinton, Iowa.
• 1996- 1997: Master of Philosophy in English Literature - Panjab University,
Chandigarh, India.
• 1995-1996: Master’s in English Literature - Panjab University, Chandigarh, India.
AWARDS & HONORS
January 2014-March 2014: Certificate for Engagement Excellence Certificate for Vista
College Lubbock Campus
• November 2014:Lead Instructor of the Month for Vista College Lubbock Campus
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January 2013-August 2013: Certificate for Engagement Excellence for Vista College
Lubbock Campus
September 2013: Instructor of the Month
SOCIAL/PUBLIC INTEREST WORK
• May 2014 – September 2014: Member, Vista College – American Heart Association
Heart Walk 2014, Lubbock, TX.
• 2008 – Present : Voluntary Member - Amnesty International USA (AIUSA)
• 2008 – Present : Voluntary Member- Christopher Reeve Paralysis Foundation
(CRPF)
LANGUAGES
• English
• Hindi
• Panjabi
COMPUTER SKILLS
• MS Office
• Internet
• Multimedia
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HOBBIES & INTERESTS
Reading, cooking, exercising, golfing, music, movies, singing, traveling
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