Customer Service Manager

JAMES E. AGBASOGA

( **** Mir Woods Dr. ( Leander, TX 78641 ( 512-***-**** ( ******@***.***

Career Objective

Quality control professional seeks career opportunity with stable company

taking advantage of my key strengths for our mutual benefit.

Business Management Professional

Project Management EXECUTIVE PROFILE

Strategic & Tactical Educated, experienced Leadership Professional with extensive

Planning experience developing and implementing innovative strategies

Team Leadership that align business operations with organizational

Process Implementation objectives. Demonstrated ability achieving success in

multiple roles, promoting efficiency and revenue growth.

Lean Manufacturing Seasoned leader dedicated to talent management and

Research & Analysis development with demonstrated team building expertise and a

Six Sigma passion for motivating personnel to grow while achieving

results beyond organizational expectation.

Career Achievement

. Put together a program that reduced our quality complaint at Diamond

by 38% in 18 months.

. Chaired a committee that changed our deglaze chemical process at Mos3

and increased die yield by 7%.

. Headed the training of Mos15 supervisory/management personnel in the

areas of quality and statistical control, awards and rewards, line

balance and the management of productivity per direct labor hour.

Career Progression & Key Projects

DIAMOND AUTOBODY & REPAIR ( Austin, TX

2003-2014

Manager, Owner

Build and maintain relationships with over 100 accounts, tracking fleet

maintenance and ensuring accurate record keeping for net 30 billing.

. Hire and train new employees while preparing payroll and managing HR.

. Define budgets and file insurance claims for qualified customers.

. Maintain computerized and written records concerning customer accounts,

inventory, sales data, and tax documentation.

. Conduct regular performance reviews, motivating employees to achieve

success beyond expectations and ensure superior customer service.

SOLECTRON ( Austin, TX

1999-2003

Production Supervisor (box build, smt, pin in hole, rail, ict)

. Increased production from 280 tests to 420 boards tested & programmed.

. Processed most material of any shift and grew yield from 73% to 85%,

while managing shift with smallest team.

. Built and led team focused on reducing reworks WIP and straggler

materials.

MOTOROLA ( Austin, TX

1991-1998

Plant Shift Manager (semiconductor manufacturing)

. Managed 90 direct labor operators, 7 supervisors, and 4 factory

representatives.

. Organized daily operations of manufacturing in MOS3, overseeing

employees, production, efficiency and quality.

. Maintained optimum operations by assigning workers, developing and

keeping work and production schedules, and hiring and training of new

employees.

Education and Professional Certifications

UNIVERSITY OF PHOENIX Master of Business Administration

SOUTHWEST TEXAS UNIVERSITY Bachelor of Arts, Urban and Regional Planning

ASQ Certified Quality Engineer Course, 60 hours

ORGANIZATION QS9000 & Six Sigma, 40 hours

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Career Highlights:

Built company from ground up, growing team from 3 employees to up to 20.

Career Highlights:

Increased In-Circuit Test yield from 86% to 92%.

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