Customer Service Management

Forwarded message

Salvador W. Morgan

**** * ******** ** *******, AZ 85035 602-***-**** ***********@*****.***

Summary

I am a multi-skilled and focused professional who can bring passion, drive, performance, excellence and a winning mentality to any company. I am a quick learner who can absorb new ideas and can communicate clearly and effectively when working with people of all levels. I am self-motivated and able to contribute effectively to a team by making a real and measurable difference to the bottom line. Right now I am looking to join a company where I will be surrounded by like-minded individuals who strive to break records and deliver excellence within a culture that is built on honesty, passion respect and recognition. I am results driven, self-motivated and resourceful individual, and I am seeking new responsibilities irrespective of reward and recognition.

Work Experience

Loyal and dedicated professional possessing strong influence, organizational, customer service and management skills. Effective at conceptualizing, developing, and implementing major initiatives to support and maintain all management objectives.

Lowes Management

2003-2014

Develop and implement plans to maximize sales and meet or exceed goals and objectives.

Maintain and manage inventory.

Assist Employees in meeting all store objectives.

Enhance the customer experience by leading a team of associates to provide exceptional customer service.

Guide the professional development of Customer Service Associates.

Manage and maintain a team of 20 employees.

Handle all Customer complaints to ensure customer satisfaction.

Provide exceptional Customer Service.

Maintain and manage Inventory.

Over 8 years of experience driving a forklift

Cash control

References available upon request

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