Active Directory Engineer
Resume:
Scott Pross
Tampa, FL
**********@*****.***
Systems Engineer Lead
Combine strong technical know-how with excellent leadership abilities to
direct teams working on complex Windows network installation,
configuration, and maintenance. Adept at motivating and inspiring cross-
functional project teams to ensure on-time, in-budget completion. Valuable
advisor to clients and senior stakeholders, able to communicate technical
solutions in business terminology to gain buy-in for upgrades, migrations,
and changes.
Areas of Expertise:
Team Leadership & Training Backup & Disaster Recovery
Windows Domain Architecture Solutions
HW / SW Installation & ITIL Framework Best Practices
Configuration Vendor Negotiation / Management
Project Management Methodologies Interpersonal Communication
Skills
Technical Proficiencies
Certification Cisco Certified Network Associate (CCNA), Microsoft Certified
s: Systems Engineer (MCSE)
Platforms: Windows Server 2003-2012, Microsoft XP-8, Microsoft Exchange
Server, Microsoft SQL Server, IIS, VMware, vSphere, ESXi,
Cisco IOS
Software / Active Directory, Group Policy, Clustering, Terminal Services,
Tools: Cisco IOS, WatchGuard, Wireshark, Infoblox, BIND, Anti-Virus,
Symantec, Sophos, Backup Exec, SolarWinds, Landesk, Monitoring
and Alerting, VB Script, PowerShell, Microsoft Office, .NET
Technologies
Hardware: Dell, HP, Cisco
Protocols: TCP/IP, DNS, DHCP, WINS, HTTP, HTTPS, SNMP, SMTP, POP, IMAP,
SSH, Telnet, FTP, RDP
Wireless: WEP, WPA-2
Professional Experience
Compuware, Inc., Waltham, MA
Windows Engineering Lead / Manager, 6/2013 - Present
Technical Scope: Windows Server 2003-2012, Windows XP-8, Microsoft
Exchange Server, Mac, VMware, vSphere, Active Directory, Group Policy,
Clustering, LANDesk, Sophos, Shavlik, Infoblox, SLA Management, KPI
Reporting, Budgeting, Vendor Management, SolarWinds
Manage 6-member team of junior and senior engineers, ensuring on-time and
in-budget project delivery. Install, configure, monitor, and maintain
production network. Configure Windows Servers in domain environment using
Active Directory, Group Policy, and Microsoft Technologies; install
patches, updates, and anti-virus software. Interface with vendors and
purchase software / hardware license purchases. Collaborate with sales
team to resolve customer issues and maintain customer satisfaction.
Maintain technical documentation. Produce KPI reports on all open server
issues. Provide new hire training on flagship product, as well as
performance testing.
Key Achievements:
. Designated SME for flagship SaaS product (Gomez); automated all
deployments across 1000+ Windows servers in 40 countries and 100+
datacenters.
. Developed Data Quality processes completed for all Compuware APM
agents resulting in improved product delivery.
. Saved 40% on average for all software purchases and reduced IT
budget by $500K by architecting project to utilize open source
monitoring solution.
Compuware APM Inc., Waltham, MA
Systems Engineer, 5/2007 - 6/2013
Technical Scope: Windows Server 2003-2012, Windows XP-8, Microsoft
Exchange Server, Mac, VMware, vSphere, Active Directory, Group Policy,
LANDesk, Sophos, Shavlik, Infoblox,
Served as lead Windows Engineer for 1500 Windows Servers with final
authority for all configuration and troubleshooting of flagship product,
as well as VMware and Windows domain. Conducted network maintenance and
monitored performance. Installed antivirus software, patches, and updates.
Prepared reports on trouble ticket status & resolutions. Created and
updated technical documentation. Trained new users on flagship product;
provided instruction on performance testing.
Key Achievements:
. Managed successful network expansion from 800 to 1200 servers while
implementing Microsoft Best Practices.
. Devised and implemented procedures for change management,
documentation, and deployment automation.
. Collaborated effectively with colleagues across multiple functional
areas to expedite project completion.
. Upgraded DNS infrastructure to improve redundancy and achieve 100%
uptime.
. Maintained 99.9% uptime for Compuware APM products.
Allpoint Info Systems, Northborough, MA
Senior IS Consultant, 9/2001 - 5/2007
Technical Scope: Windows Server 2000-2003, Windows XP-Vista, Microsoft
Exchange Server, Microsoft SQL Server, Windows Domain Architecture,
TCP/IP, DNS, WINS, HTTP, HTTPS, SNMP, SMTP, POP, PDAs, Batch Files
Gathered client requirements and developed technical solutions to improve
network performance; built, troubleshoot, and supported secure Windows
domain networks for small / medium businesses. Negotiated all technology
and hardware / software license purchases from vendors. Translated
technical information for non-technical audiences. Configured handheld
devices for secure synching. Designed Active Directory infrastructure and
Group Policy to manage security and user profiles. Provided technical
support, including replacing server and workstation hardware; maintained
various Windows services.
Key Achievements:
. Automated network deployment and configuration resulting in 70%
decrease in IT support costs while boosting client satisfaction.
. Reduced downtime from server failures by 50% with development of
network backup and disaster recovery strategies.
. Enabled remote network access using Terminal Services technologies.
. Standardized process of reviewing customer needs, creating proof of
concept, ordering, installing, and maintaining hardware & software.
. Clearly and effectively communicated with clients and executives to
present technical solutions.
Educational Background
Certified School Psychologist
Master of Science in School Psychology
Bachelor of Arts in Psychology
California University of Pennsylvania, California, PA
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