Customer Service Medical

LaTille Austin

*****Hollow log Dr

Upper Marlboro, MD 20774

202-***-**** Cell

*********@*****.***

OBJECTIVE

WORK EXPERIENCE To work with an organization where I can continuously learn in the pursuit of achieving functional excellence, thus getting maximum job satisfaction and optimum career growth

US Post Office

College Park, Md 12/12-Present

PSE Processing Mail Clerk

• sorting mail to the correct route

• Performs mail handling, mail processing, mail delivery, mail collection, mail transportation, and custodial functions, or a combination of these duties.

• May be required to handle heavy sacks of mail or parcels weighing as much as 70 lbs.

• Work consists of continuous standing, stretching, and reaching; loads and unloads containers of mail, and may push rolling containers weighing up to 1500 lbs.

• Makes one or more sortations of outgoing and/or incoming mail using the appropriate sort program or manual distribution scheme.

Georgetown University Hospital Center for Wound Healing

Washington DC 08/2007-8/2012

Outpatiant Regastration Clerk

• Managing multiple high volume telephone lines, screens calls and routes them appropriately

• Copies patient identification and insurance cards, communicates patient’s arrival to appropriate clinical/technical staff.

• Copies and distributes office mail/correspondence, delivers in-house mail to different departments within medical center as requested Perform a variety of clerical duties

• Assist with organizing files and documents in binders and various filing systems

• Pull medical record charts for scheduled appointments, as well as other clinical staff requests, ensures that records are available in requested time

• Create new patient record covers, repairs damages records, and assists staff in locating, routing, and filing records

• Extracts registration, demographic, financial and insurance information from IDX system to assist patients and physicians offices with referrals and coordinating appointments

Blarney Child Care

Capitol Heights, MD 10/2002- 08/2007

Receptionist/Senior Staff

• Managing multiple high volume telephone lines, screens calls and routes them appropriately

• Assist with organizing files and documents in binders and various filing system

• Lesson plans

• Assist senior staff teacher with lesson and classroom assignments and activities

• Basic care and hygiene of before/after care children

• Assisting in early development of the children

• Facilitated indoor and outdoor activities

• Planning of all field trips

Family Dollar

Capitol Heights, MD 10/2007-08/2008

Cashier/Stock Clerk

• Responsibilities included:

• Handle all cash transaction

• Unload and distribute merchandise to appropriate sections

• Document incoming and outgoing inventory

• Stock incoming merchandise received in the store

USDA

Washington, DC 03/2004-04/2005

Office Automation Clerk

• Responsibilities included:

• Customer service

• Meet and greet visitors

• Answer multi-line phone system and route calls to appropriate destination

• Process, sort, and distribute incoming and outgoing mail

• Clerical duties

• Deliver packages in-house

• Schedule meetings, lunches, and conferences

• SKILLS

• Microsoft Word, Excel, PowerPoint, and Outlook

• Switchboard, Xerox, Facsimile

• Medical computer software: IDX, Azyxxi, SMS, Citrix Applications

EDUCATION

Largo Senior High School

Largo, MD

Diploma- 06/2002

References furnished upon Request

Contact this candidate