Customer Service Office

Deanna Mullins

Medical Receptionist / Scheduler / Office Clerk

Titusville, FL

**********@*******.*** - 321-***-****

Experienced office professional with over 15 years of excellent customer service. A positive friendly attitude

allows me to function well as part of a team, while dealing with a diverse public. Able to complete all work

assignments with little supervision, while multitasking and maintaining a high standard of quality. Very familiar

with the use of all office equipment, computer skills to include Microsoft Office, Excel, Microsoft Windows with

the ability to learn and adapt to change quickly.

WORK EXPERIENCE

Business Office Specialist

Amedysis Home Health Care - Titusville, FL - March 2013 to April 2014

Responsibilities

Prioritized work schedules and delegated assignment. Answer Multiple phone lines. Responsible for

performance and accuracy of data input. Scheduled all visit based on patient need, staff experience and

geographical location. Process standing orders. Coordinate daily weekly schedules with daily call in and call

out. Process daily reports. Filing. Faxing. Distributing updated information

Accomplishments

I was named employee of the month after 4 months due to the improvement in the schedule increasing revenue

to the company. The company utilized my ability and knowledge of the system to train new employees. Brought

a positive attitude and a welcoming environment for clinicians to interface with the office. Provided support for

training sessions outside of normal working hours.

Skills Used

Multiple phone lines. Fax. Copier. Scanner. Microsoft Word, Excell, Windows Office, Windows Explore 7 & 8,

Medical Receptionist

Advanced Care For Women - Titusville, FL - 2005 to 2012

All aspects of the front office. Responsible for check in and check out. Answer multipal phone lines,

scheduling appointments, taking messages, new patient intake interviews. Prepare charts and varify

insurance. Data entry into computer system. Medical records filing, faxing. Collect balances and copays.

Earned a reputation as a valuable and cooperative coworker by: being fair, honest, and willing to help

others when needed; effectively resolving conflicts at appropriate times; and assisting other staff to become

familiar with policy and operations

Resourceful, efficient, well organized, and flexible

Consistently recognized by management and peers for producing high quality work

Medical Receptionist

Health Net/Dr. Balsam - Titusville, FL - 2000 to 2004

Front office medical duties including answering multipal phone lines. Scheduling and confirming

appointments. Check in and check out experience. Scheduled out patient procedures retreaving

authorizations from insurance companies.

Ability to communicate effectively with customers, management, and staff

Highly organized with attention to detail and ability to service several transactions simultaneously

Strong ability to organize and simplify office procedures, and keep morale and productivity at peak

levels

EDUCATION

Diploma

Astronaut High School - Titusville, FL

1983

SKILLS

Scheduling, Insurace Verification, Precertications, Authorizations, Cash Handling,

ADDITIONAL INFORMATION

Secretarial: multi phone lines, fax, filing, copying, data entry

Software: Microsoft Windows. Visonary, Kareo

Coding: ICD-9 diagnosis, CPT procedure code books, HIPA compliant

Insurance: pre certification, authorization, benefit verifiation, referrals

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