Customer Service Sales

CHRISTOPHER ZBENK

**** *********** ****

Machesney Park, IL 61115

Phone: 815-***-****

Email: ******@***.***

OBJECTIVE: A position in a progressive and challenging environment that rewards

professional advancement for an aggressive and dedicated individual working towards the

company’s overall growth.

SUMMARY

My background consists of fifteen years experience in the sales and manufacturing sector. Successful

career encompassing all phases of Sales, Account Management and Services.

Expertise includes but is not limited to sales, account management, purchasing, customer service,

product support and production control. Taking unforeseen problems and recommending realistic

solutions is my main objective in any work environment. Recognized as a strong business partner and

committed to providing goods and services to customers that achieve company objectives.

EMPLOYMENT

Oct. 2013 – Dec. 2014 Cain’s Canine Mobile Grooming, Machesney Park, IL

Mobile dog grooming services

Owner/Certified Groomer- Provide full dog grooming services to the Rockford area

Mar.07 – April 2013 Follett Software Company, McHenry, IL

Developer of automation software for public and private libraries/media centers.

Inside Sales Rep- Provide automation solutions for schools, libraries and media centers.

Established software automation needs through end user interactions.

Built relationships with district contacts (IT, district coordinators, etc.) to

increase network across all sites within a given district.

Fielded inbound calls while placing targeted amount of outbound calls.

Presented live presentations of software programs to prospective customers.

Mar. 04 – Feb.07 Zebra Technologies, Vernon Hills, IL

Manufacturer and distributor of barcode label printers and supplies.

Inside Sales Rep- Proactive selling of custom media & ribbons for Zebra printers.

Provided product knowledge/info to end-users and resellers.

Forwarded end user leads to trusted reseller chain.

Motivate resellers with promos and new products for increased sales.

Negotiate cost on pending supplies deals.

Leads Generator- Generate new business for the supplies division of Zebra.

Placed outbound calls to end users of Zebra printers and media.

Inquired usage of printer and reseller affiliation.

Assisted Sales Specialists with price quoting and bid proposals.

Oct. 00 – Oct. 03 Grainger - FindMRO Division, Lincolnshire, IL

Outside sourcing division of Grainger that provides customers with MRO product not

available through Grainger’s catalog.

Research & Resolution Coordinator- Primary duty was to provide Grainger accounts with

return goods authorizations and credits for product either defective or no longer needed.

Worked with vendors on the status of pending return goods authorizations

as well as requesting new RGA’s.

Negotiated appropriate restock fees.

Attended to customer and internal & external employee inq uiries involving

the returns process.

Provided progressive ideas towards streamlining the credits process.

*Established a reasonable mandatory restocking fee on all returns.

*Researched and eliminated external credits made to reduce excess

credit to accounts.

Grainger Industrial Supply, Gurnee, IL

North American distribution leader of industrial and maintenance supply products.

Inside Sales Associate- Providing technical support and customer service to Grainger

accounts.

Attended to inbound calls from customers and outside sales reps. regarding

the placement of orders, pricing, availability, warranty, etc.

Implemented and processed sales leads for Territory Managers.

Worked with distribution sites on stock checks and order fulfillment.

Utilized sales techniques provided through training to maintain quotas.

Participated in the cross training of Grainger product lines.

Promoted Grainger product in hopes of achieving sales goals.

Aug. 98 – Oct. 00 Squire-Cogswell Company, Gurnee, IL

Manufacturer/distributor of medical vacuum and industrial air pumping equipment.

Buyer/Expediter- To help maintain the integrity of production lines through the procurement

and purchase of products needed.

May 95 – Aug. 98 Established myself in the corporate world with broad experience at companies such as

UPS, Grainger Parts and Peapod.

SOFTWARE

MS Windows: NT, 98, 2000, XP, Vista, 7, MS Outlook, Word, Excel & Access, SalesForce.com, Oracle, Lotus

Notes, SAP, Baan, ACT!, and Made2Manage.

EDUCATION

Sept. 91 – May 95- Pope John Paul II High School, Boca Raton, FL

College Preparatory – High School Diploma

REFERENCES FURNISHED UPON REQUEST

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