Customer Service Expert
Resume:
CHERYL KARL
* * * * * a l d, K y l e, T X * * * * 0
Ph: 5 1 2 - 6 2 7 - 5 8 3 6
******@**********.***
Professional Summary
I have been in the Waste industry for 27 years, the first 10 with my
dad who started his own trash business. He taught me that customer
service is the number one priority to keep our existing customers and
obtaining new ones. I'm looking forward to working with a company
who is customer service minded instead of big corporations trying to
be the largest in the world.
Skills
Administration and Judgment and Decision
Management Making
Customer and Personal Time Management
Service Clerical
Monitoring
Experience
Call Center Manager M ay 1997 Jun 2014
Progressive Waste Solutions A ustin, T x
Prepare, manipulate, and manage extensive databases.
Verify the accuracy and validity of data entered in databases;
correct any errors.
Perform data entry and other clerical work as required for
project completion.
Answer phones and follow thru for each call.
Take escalated phone calls.
Monitor our customer service representatives phone calls to
make sure customers get A plus service.
Take payments online over the phone.
Keep in contact daily by email for our contracted cities
regarding any issues and the resolutions.
Education
GED J un 1980
Crockett High School A ustin, T x
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