Customer Service Representative

Vindetta Janay Gilliam

***********@*****.*** **** Florida St #417, San Diego, CA 92104; 619-***-****

BACKGROUND SUMMARY:

Detail-oriented Pharmacy Technician licensed by the State of California with almost three years of work

experience. Graduated from UEI in 2010 with a Pharmaceutical Certificate. Currently seeking a challenging

position where my learned skills will be used, while the opportunity for growth and advancement is

provided.

KEY ACCOMPLISHMENTS: K NOWLEDGE & SKILLS

Reliable VSS Software Data Entry

Pixis Software Multitask Unit/Dose Filling Cassette

Microsoft Suite 65 WPM & 10 Key Dosage Calculation

HIPPA Certified Customer Service Extemporaneous Compounding

Safety Planning Blister Packing

EXPERIENCE:

Customer Service Representative – American Customer Care 4/2012 to 10/2013

Communicate and solidify their relationship with existing customers by providing outsourced

high quality inbound customer service.

Efficiently sold beauty products.

Fielded approximately 100-plus of calls on a daily basis.

Sales Associate – Case Management (Volunteer), Macy’s 06/2011 to 11/2012

Assisted customers in finding products that match their needs.

Answered any questions or concerns about products meanwhile promoting their value and best features.

Operated cash registers, stocked racks and shelves, marked prices, prepared displays and took inventory.

Stayed continually alert to possible thefts and other security risks.

Followed specific store procedures to handle security problems.

Pharmacy Technician (Externship) – Ron’s Pharmacy 4/2010 to 10/2010

Responsible for counting prescribed number of tablets.

Bottled medications.

Prepackaged and properly labeled medications.

Filled customer prescriptions, entered prescription information into computer database.

Customer Service./data entry, inventory

Sales Associate (Seasonal) – Macy’s Home 11/2009 to 2/2010

Responsible for processing and replenishing merchandise and monitoring floor stock, display

maintenance, floor moves, and product knowledge.

Ensuring every customer receives outstanding service.

Assisted customers in finding products that match their needs.

EDUCATION:

Certificate of Pharmacy Technician – UEI, 05/2010

Pharmacy License #144179– State of California 5/2010

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