Customer Service Management

XIAOYAN (KATHLEEN) YIN

**** ************ **. **** ****** CA 91792

626-***-**** ************@*******.***

EDUCATION:

University of La Verne

Jan 2009 - May 2011

Master of Business Administration

Shenyang Jianzhu University

Sep 2004 - July 2008

Bachelor of Construction Management

PROFESSIONAL EXPERIENCE:

Logistics Coordinator in Cycle Link Inc.

Oct 2014 - Present

. Effectively dispatched export bookings with suppliers, cooperate with

finance and documentation deportment for issue-solving. Working with

shipping lines, terminals, suppliers and internal department to support

the material supply.

. Monitoring booking completions and packing list providing. A weekly-based

fulfillment report shall be provided including small-shipment expense

analysis, supplier fulfillment and issue rate analysis, supply trend

forecasting.

Administrative Assistant in Winstar Textile Inc.

Nov 2013 - May 2014

. Proactively communicated with the shipping department to perform physical

inventory observations in order to reconcile balance per inventory sub-

ledger. On a weekly basis, an inventory trend report is prepared to

determine top selling items, which is essential for marketing purposes.

. Effectively managed accounts payable/accounts receivable and cash flow

for the Company, including issuing and reviewing vendor invoices, loan

processing and preparing payments to vendors.

. Effectively oversee expense for factory in Mexico, track and audit every

expense to complete expense report weekly for financial analysis

purposes.

. Cooperated with customer service department to solve product quality

issues, including processing Return Management Authorization (RMA) as

well as contributing to the development of a more effective RMA system.

. Negotiate price with trucking company, forwarder and coordinated inbound

and outbound shipment for valued customers.

. Prepared New Company registration, EDD account application, and Do

Business As (DBA) changing.

Sales & Account Executive in Bolide Technology Group

July 2011 - May 2012

. Active participant in maintaining customer relations by calling and

informing prospective customers about new products and services.

. Provided technical support and consulting to customers in the process of

receiving CCTV configuration and installation.

INTERNSHIP IN CHINA

Management Consultant

Sep 2009 - Nov 2009

. Initiated research on various aspects of cost controlling for the

Company.

. Assisted in implementing a performance rating system for the Human

Resource department.

. Drafted a preliminary Company guideline and policy in order to improve

the Company's overall management system.

RELATED COURSEWORK

Accounting Information for Decision Making Accounting Fundamentals

Intermediate Accounting Marketing Management

Business Finance Business Communication

Real Estate Finance

SUMMARY OF SKILLS

. Fluent in English and Mandarin Chinese

. Proficient in Microsoft Word, Excel, and PowerPoint, Peachtree and

QuickBook

SOCIAL AND CAMPUS ACTIVITY

Volunteer of ISI Glendora Los Angeles

Apr 2009 - Mar 2010

Assisted international students who are looking for internships and on-

campus activities by informing them about upcoming events via email/phone.

Vice President of Student Union Association

Sep 2006 - June 2007

Organized various activities in order to seek company sponsorship and

social funds for our student activities.

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