Security Technical Support

SEAN P. LATTANY

***** *********** *****. • Woodbridge, VA • 22192

************@*****.*** 703-***-****

QUALIFICATIONS

Thirteen years telecommunications and security experience in both government and private sector.

Working knowledge of data communications theory, circuit flow fundamentals, network design, circuit line testing using

Sage 930 Alpha and Firebird, ISDN, and video, voice and data communications.

Experience providing technical support via telephone, email, and onsite support for level 1 hardware and software problems,

peripheral installs and upgrades.

CPR, First Aid qualified by the American Red Cross, Firearms qualified annually.

GSA 72 hour and ICE courses completed, DCJS armed concealed carry licensed.

PROFESSIONAL EXPERIENCE

Special Police Officer, US Security Associates, Inc. & Allied Barton 10/2009 – Present

Armed Special Police Officer contracted thru the executive office of the Mayor of the District of Columbia.

Responsible for screening all visitor/contractors with x-ray machines, magnetometers and hand held wands.

Serve as an interface with local law enforcement and emergency services on the behalf of management

to ensure safety and well-being of all employees and visitors.

Maintain and update necessary logs and documentation in accordance with established protocols.

Special Police Officer, OMNISEC International Security Services, Inc. 6/2008 – 10/2009

Armed Special Police Officer stationed in the Thurgood Marshall Federal Judiciary Building.

Responsible for implementing screening procedures utilized in US Government facilities using x-ray, magnetometer, and

hand held wands.

Responsible for controlling vehicle and pedestrian ingress and egress to and from the facility.

Primary liaison for any law enforcement and emergency personnel entering the facility.

Help Desk Technician, CACI & Lockheed Martin 3/2006 – 6/2008

Supported DMS main technical support desk by answering inquiries submitted via phone, fax and email from end users and

systems administrators.

Helped resolve queries involving DMS products including MLA, MSGWS, MFG/MFI and MS Client. Assisted with

problems regarding hardware and software configurations, updating and processing licensing requests.

Documented events utilizing Remedy TM System. Documented events included updates, referrals, escalations, PTRS, new

installs and network connectivity issues.

Provided real world solutions for CINCS and Command Posts global network performance, ATM, SONET, NIPR, SIPR, and

TCP/IP.

Supervisor and Armed Security Guard, US Internal Revenue Service 3/2005 – 3/2006

Armed security guard position with supervisory responsibilities contracted through SECTEK Inc. to provide

security services for US Internal Revenue offices.

Served as the direct supervisor for more than 20 personnel. Responsibilities included inspection and issuance

of weapons and equipment to security officers.

Responsible for maintaining a clean and safe work environment for 12 government employees.

Armed Security Guard, US Coast Guard Headquarters 11/2003 – 3/2005

Armed security guard position contracted through Computer Management Systems, Inc.

Assisted with ensuring the safety of over 4,000 government employees during evacuation procedures for,

natural disasters, bomb threats, and fire evacuation drills.

Ensured that proper credentials were maintained including annual firearms, CPR, First Aid and AED.

1

Telecommunications Technician, Help Desk Quality Communications 1/2000 – 6/2004

Responsible for monitoring and maintaining systems networks during outages.

Performed loop tests to T1, T3, and DSN circuits using various testing software and Sage 930 Alpha.

Coordinated technical support to clients including creating trouble tickets, dispatching field technicians to clients, and

following progress in resolving network problems until client networks were fully operational.

Documented network performance, and maintained accountability and back-up logs.

Repair Technician, Ztel Communications 6/1997 – 1/2000

Served as initial point of contact for resolution of customer and personnel problems with hardware and software. Involved

with the research, diagnosis, documentation, and resolution of technical issues using fault diagnosis software.

Dispatched onsite technicians to resolve line faults in the customer network interface device (N1D).

Coordinated local exchange carriers for central office support including migrations, sales and order processing.

Utilized LEC’s local operating systems including GUI, Toolbar, Lens, Tec top, WebTop, Global Crossing, Network, and

Pronet.

Utilized excellent communication skills.

Network Operations Center Operator and Intelligence Operator, US Army 8/1989 – 5/1997

Performed duties at several locations world-wide including N.A.T.O. Headquarters in Brussels Belgium, Ft.

Brag in NC, and Operation Desert Shield/Storm.

Operated DMS, Routers, Hubs, T1, TCP/IP, LAN/WAN configurations and email systems.

Served as Systems Administrator responsible for smooth operations of Auto din Postmaster (APM) and

Defense Information Special.

Worked with multiple communication systems including Security Communications Systems (DSSCS), Desktop

Interface with Auto din Host (DINAH) and Defense Messaging System (DMS).

EDUCATION

US Army Course Work and Certifications

Record Telecommunications Center Operator Course covering concepts of telecommunication,

cryptologic communications, message handling and communications center procedures.

Automated Switching Center (ASC) Operator Course covering procedures for tactical and fixed station

ACS message processing interface with global networks, and installation of system into remote sites.

Intelligence Analyst Course covering the theory of intelligence gathering and application of intelligence

gathering techniques.

Info Tech Training Institute

A+ Certification Course

Microsoft Outlook/Exchange Hardware Installation and Troubleshooting Course

Windows NT/Microsoft Office Professional and Microsoft Suite Training

2

Contact this candidate