Customer Service Management

Richard E. Espinoza

**** ******** ***.

Long Beach CA, 90808

562-***-**** (Home)

562-***-**** (Mobile)

*******************@*****.***

OBJECTIVE: In search of a challenging position within your organization where my lean

experience, analytical ability, leadership traits, and work ethic can be utilized to its potential.

Employers with 5S discipline governed by lean principles and Kaizen practices are important

and highly preferred. I am an ambitious candidate possessing strong leadership traits with

managerial experience in both union and non-union environments. I perform well under pressure

with a strong desire to play vital roles within an organization. With the right opportunity, I make

positive impacts, contributions, and lasting impressions.

EXPERIENCE: Manufacturing Management Environmental Health & Safety

Team Leadership BBS/JIT/Kanban/Kaizen

Production Supervision Visible Emission Observation

ISO 9001-2000 & 14001 Oral & Written Communications

Lean Manufacturing & 5S Customer Service

Scheduling/Coordinating MS Office Software

Shipping/Receiving Word Processing

Inventory Control Time Keeping

Process Control/Improvement

EDUCATION: American Safety & Health Institute Certification:

CPR & AED

Environmental Protection Agency Certification:

U.S. EPA Reference Method 9: 100.1

U.S. EPA Reference Method 9: 100.2

OSHA Certification:

General Industry

Train The Trainer/Forklifts

United States Marine Corps Institute Certifications:

Fundamental Leadership Aviation Operations

Scheduling & Reporting Financial Budgeting

EMPLOYMENT: WinDor, Irvine, CA 2013-Present

Position: Helper

Primarily responsible for loading, delivering, distributing and installing

company product to customer’s residential or commercial locations. I have

experience in windows, doors, shutters, and blinds demolition, installation,

trimming and caulking. Minor duties involve some inventory control and

order tracking to include expediting service calls should any pervious orders

from any other installation crews require quality control or corrections. I

also have experience in retro fitting and new construction. This is a vinyl

window and door manufacturer, distributer and installation company.

Precor USA/Amer Sports, Valencia, CA 2008-2009

Position: Senior Operations Supervisor

Primarily responsible for logistics operations through co-managing

Production, Quality, and Maintenance departments, and coordinating with

other members of executive management. Assisting in current and future

production operations regarding material preparation, parts inspection,

production scheduling, order shipments, and reporting directly to the

General Manager on matters there unto pertaining. Ensure proper execution

and accomplishment of manufacturing orders and projects promptly,

efficiently, and safely in a lean light industrial manufacturing environment.

Enforce company related federal and state OSHA laws, environmental,

health and safety regulations, and company policies. Other responsibilities

included data entry and time card approvals.

Quemetco Inc./RSR Corporations, City of Industry, CA 2005-2007

Position: Plant Superintendent

Primarily responsible for plant personnel supervision overseeing

Environmental, Safety, Production, Quality, Maintenance, Shipping and

Receiving department operations. Delegated, expedited and accomplished

all manufacturing work orders, routines, tasks, special projects and

corporate management requests and inquires promptly, correctly,

effectively, efficiently, and safely in a lean manufacturing environment.

Enforced all standard federal and state OSHA laws,

environmental, health and safety regulations, and company policies.

Enforced, improved, and implemented standard work instructions and visual

management aides. Other responsibilities included minimal data entry, time

card approvals, participation and contributions to daily briefs and

weekly/monthly/quarterly meetings. Maintained, improved, and

implemented Company 5S/Kaizen projects, programs, and ideas.

Volunteered and contributed as a member of the company's

Safety Committee, Lean Management Team and BBS Program.

Bryant Rubber Corporation, Harbor City, CA 2003-2005

Position: Production Supervisor

Primarily responsible for delegating, prioritizing and scheduling

production work orders for weekly manufacturing operations. Monitored

raw material storage, shelf life, RMA and inventory. Coordinated with

Purchasing and Quality regarding expedited, partial and past due work

orders. Maintained communication with Maintenance regarding PMs and

tool rework. Reported personnel time-keeping, operator efficiency and

scrap. Participated in weekly meetings and conducted daily briefs.

Mentored and supervised a production team of 25 operators, and was a

member of the safety committee.

Accomplishments: Increased production efficiency. Introduced 5S, BBS

& waste elimination practices decreasing company

waste & loss time accidents.

MILITARY: United States Marine Corps, Camp Pendleton, CA 1999 -2003

Position: Operations Supervisor

Supervisory duties involved coordinating with pilot staff and military

intelligence on sortie planning, flight scheduling, mission

briefing/de-briefing, data logging and expenditure reporting. Conducted

unit ground training. Assisted in military course researching and

scheduling. Maintained SOPs, orders, directives and publications.

Mentored 7 subordinates during times of peace and in war.

Accomplishments: Various merit awards, medals, citations and

promotions.

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