Customer Service Manager

Rachel Dass

Cornwall, NY

************@*****.*** - 347-***-****

WORK EXPERIENCE

Contract Manager

Johnson Controls Inc - Hawthorne, NY - January 2007 to Present

Responsibilities

• Manage a portfolio of state and government contracts located in the Bronx, Manhattan, Orange, and Rockland

counties totalling 1.5 million dollars.

- Manage a group of 10 HVAC technicians who maintain the equiptment which is covered under such contracts.

• HR responsibilities such as hiring, firing, training of new employees, and training current employees.

• Excellent customer service skills.Such skills allow me to maintain great relationships with my customers as

well as staff.

• Daily use of MS products and oracle business applications to maintain confidential information of both

employees and customers.

- Assist sales people in all contract sales which would fall under my team and territory.

Accomplishments

Started in this company in January 2007 as a temp employee. Six months later was offered an assistant position

and 2 years later was offered a contract manager position. In my going on 8 years at this company I have

both gave and received very much. I was able to put all of my skills taught in college into effect in real world

situations. I have been able to develope various skills such as financial knowledge, customer maintenance and

retention, contract sales, and employee management. Also in my years here I have organized and overseen

several office events in which we donated time and money to various projects.

Skills Used

I demostrate several different skills such as customer maintenance and retention, employee management and

engagement, as well as other hard skills including financial manegement.

EDUCATION

BA in Business/Project Management

College Of Westchester - White Plains, NY

2007 to 2010

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