Engineer Customer

TAMARA BASSAM

Mobile: 972-***-**** *******@*****.*** https://www.linkedin.com/in/tamarabassam

Telecommunications ENGINEERing / Technical Support Engineer / team lead

SELF-MOTIVATED, HANDS-ON PROFESSIONAL WITH EXPERIENCE TESTING, INTEGRATING AND

SUPPORTING WIRELESS NETWORKS, WORKING WITH UMTS, LTE AND VOLTE FUNCTIONAL

ELEMENTS AND TECHNOLOGIES IN INTERNATIONAL AND DOMESTIC ENVIRONMENTS ACROSS FOUR

CONTINENTS. EXCELS IN TECHNICAL PROBLEM SOLVING WITH HIGH QUALITY THAT LEADS TO

CUSTOMER SATISFACTION AND SAVING MONEY. DEMONSTRATES STRONG LEADERSHIP,

COMMUNICATION, ANALYTIC AND TECHNICAL SKILLS; AND MANAGING AND MENTORING MULTI-

NATIONAL TEAM MEMBERS. QUICK LEARNER, FLEXIBLE, ADAPTABLE, PERSISTENT AND WILLING TO

SUCCEED AT NEW TASKS. CONTINUOUSLY SEEKS CHALLENGES TO CONQUER AND ACHIEVE

EXCELLENT RESULTS. FLUENT IN ENGLISH, FRENCH AND ARABIC.

• •

COMMUNICATION AND MS WORD, EXCEL, POWERPOINT, ACCESS

CULTURAL AWARENESS • LEAN SIX SIGMA

• CUSTOMER SUPPORT • IP, WCDMA, LTE RAN, CORE AND VOLTE

• RF OPTIMIZATION OSS, Mapinfo,linux / unix

• SERVICE ORIENTED

PROFESSIONAL Experience

Ericsson 2007 - 2015

Ericsson North America, Plano, TX

Technical Support Engineer III RNAM, (2012 – 2015)

Provided technical network support for enterprise-level to mid-size clients i.e. AT&T, Verizon, T-Mobile. Collaborated with

various stakeholders (tier 2, R&D and customers) to resolve critical cases among different units resulting in network

improvement.

• Mentored offshore resources (India/Mexico) to deliver the solution with 9H e2e resulting in significant cost saving

• Led internal and external weekly meetings to prepare, discuss and align HOT customer cases

• Led AT&T’s RF pre and post launch optimization projects in Chicago and Pittsburg markets resulting in achieving

the KPIs in SLA.

• Directed launch & conducted troubleshooting of RBS6000, support DUW – DUL recovery and testing and verification

of new features. Achieved / improved KPI’s.

Field Service Engineer IV in SWD RNAM, (2011 – 2012)

Performed software upgrades in the network for variant operators.

• Deployed latest software releases and updates for different operators’ network

• Led Mexico team to build competence on software upgrades and mentored engineers during handover phase

Ericsson Global Service Delivery Middle East, Beirut, Lebanon

GSDC is part of Ericsson where resources are hired and based in Lebanon and assigned to projects in MEA, Africa,

Europe and US. These projects were between 3 to 6 months with a different scope of work to be delivered.

Integration Service Engineer, (2010 – 2011)

Provided Radio Access Network (RAN) technical support in introducing new hardware into customer’s networks. Then

evaluating software needs including features, testing, upgrading and optimization. Projects involved STA in France,

Egypt, and US.

• Ericsson Toulouse, troubleshooter for the Golden Cluster of RAN swap to RBS6000.

Network modernization project introduced new equipment to south France market to handle LTE. Generated

configuration scripts and loaded them on the OSS. Activated the licenses files. Loaded neighboring configuration files

on the OSS. Supported the technician on site for tests calls

• Ericsson Zain Sudan Remotely, WRAN Integrator Engineer. Network modernization project swapping all RBS

3000 to RBS 6000 to handle LTE

Tamara Bassam Page 2

• Ericsson Etisalat Egypt, Back Office Engineer. Provided back office support and front office on escalated cases to

resolve the technical issues in the network

• Ericsson US_AT&T, P6 to P7, Network Rollout Delivery Support Engineer 4. Performed software upgrade in AT&T

network going from P6 to P7 SW level. Led full update and upgrade for AT&T Network. Ensured prerequisites were met prior

upgrade. Coordinated usage activities with customers in order to perform timely upgrades. Investigated failed RBS upgrades,

including log analysis and worked with customer and market to upgrade sites manually.

Managed Services Engineer, (2007 – 2010)

Provided CORE technical support in introducing new hardware into customer’s networks. Evaluated software needs

including features, testing, upgrading and optimization. Projects involved STA Romania, Nigeria and Holland.

• Ericsson MTN-Benin Remotely, Feature activation. Activated Call Waiting Announcement feature. Prepared script for

feature activation preparation

• Ericsson Romania, Operation and Maintenance Mobistar. Mentored Romanian team to handle operation and

maintenance activities for Mobistar. Worked on Nortel SDH #Huawei (MGW, MS)-Nokia SDP

• Ericsson Lebanon Faldette, Network Improvement Back Office Engineer. Performed start-up and configuration for 2

MSC-s with dual AP and 3 MGWs. Integrated new nodes with existing network. Troubleshot new MGW and MSC-S after

Migration. Spearheaded acceptance test with the customer.

• Ericsson Nigeria MTN, Network modernization DT and Integrator Engineer. Prepared a Network Diagram for all MTN

sites. Prepared of Nb/IP DTs and integration. Troubleshot MGW and MSC-S after Migration

• Ericsson Nigeria Zain, Network Improvement Operation & Maintenance Engineer. Increased nodes capacity to handle

20 million subscribers. Led the expansion and preparation of Rehome DT of BSC cutovers to the new nodes. Conducted

integration of new MSS nodes into the existing network. Assisted customer with all O&M activities at Lagos (NOC) and at their

Regional Centers

• Ericsson Rijen Holland, Operation and Maintenance Mobistar Network. Handled alarms, fault localization and

troubleshooting, Trouble Ticket (TT) creation and escalation to back office. Performed Faults management by coordinating with

support resources. Managed technical escalation to ensure faults are rectified within agreed KPI /SLAs

• Ericsson Syria, Syriatel MGW Expansion and Operation and Maintenance. Performed MGW expansion by adding

boards accordance to customer needs. Performed Operation and Maintenance activities to the customer

EDUCATION

Bachelor in Telecommunications & Electronics Engineering. Beirut arab university,

Beirut, Lebanon, JUNE 2006.

• FINAL YEAR PROJECT: GUIDED TOUR USING BLUETOOTH WIRELESS

TECHNOLOGY

• PERSONAL PROJECT: SECURE SMS USING AES ENCRYPTION ALGORITHM

• RESEARCH TOPICS: ASYNCHRONOUS TRANSFER MODE "ATM"

PROFESSIONAL DEVELOPMENT

Leadership Training for Team Lead in Ericsson

Fundamentals of finance and accounting For Non-Financial Managers - AMA

Negotiation Skills DealMaker

PMP preparation

VOLTE / LTE troubleshooting

CCNA certified (ID = 11232632)

Contact this candidate