Customer Service Manager

*** ******* ******

CHARLOTTE DYE Mooresville,, NC 28117

704-***-****

704-***-**** cell

*********.***@*****.***

PROFILE:

. 15 years' experience in the Manufacturing and Distribution

. 20 years' experience in Retail Management and Merchandising.

. Over 35 years of customer service experience.

. Willing to learn and grow: passionate about achieving a challenging

position that allows

contributions to the success of the company.

. Dynamic personality that inspires people to want to work with me.

. Persistent and driven.

. Superb leadership, interpersonal, planning and communication

skills. Broad range of computer, people and sales skills.

. Outstanding ability to build trust and maximize relationships.

. Technical, Customer & Staff training and development knowledge.

. Experienced manager with expertise in human relations and project

management

. Extensive background in staff recruitment and retention

. Written and oral communication skills.

. Organizational and Strategic Planning.

. Management Coaching

. Program Marketing

. Knowledgeable in OSHA & Safety Regulations.

EXPERIENCE:

Manufacturing and Distribution:

Lowe's Regional Distribution Center

Statesville, NC

Sara Lee Manufacturing Plant

Statesville, NC

Production Supervisor:

Managed all support services and directed all materials/logistical

functions related to shipping and receiving, warehousing, return goods,

material handling. Managed, evaluated and coached several teams of

employees. Managed services related to productions facility, including

dispensing operations, quality control and other day to day activities.

RETAIL:

Target Inc.

Mooresville, NC

Royal Enterprises DBA Langtree Market

Mooresville, NC

Store Manager:

Manager in the Retail Market, Responsible for merchandising, order all

store products,

scheduling store personnel, bank deposits, inventory control, profit &

loss,

accurate reporting and processing sales orders, maintain product area plan-

o-grams integrity

and all other day to day activities of managing a retail operation.

EDUCATION:

High School Diploma:

Management Development Classes within my 30 years work experience.

REFERENCES:

Available upon request.

Contact this candidate