Customer Service Active Directory

Derilo, Arvin

**** ***** ******, **** *****, Makati City 7285278 - 091******** *********@*****.***

CARREER OBJECTIVE

To make contribution to the organization to the best of my ability and to develop new skills and share

my knowledge while interacting with others and achieve new height.

WORK EXPERIENCE

November 2014 – February 2015

University of Makati (Information Technology Center), J.P. Rizal Ext. West Rembo, Makati City

Technical Support (On the Job Training)

Implement Virtual Local Area Network (VLAN) Project in Administration Building of

University of Makati and Microsoft Server 2012 R2 for Windows Deployment Services,

Domain Controller and Policies, Active Directory, File / Printer and DHCP Server.

Configure 1900 Series of Cisco Router and 2900 Series Manage Switch.

Configure Open Source Firewall, Access-List and Port Security.

Implement Spanning-Protocol for Loop Free and Network Redundancy.

July 2013 - January 2014

Golden Arches Development Corporation (McDonald’s Buendia), 17/Flr. Citibank Centre Building

Paseo de Roxas. Makati City Philippines

Par-time Service Crew

Food preparation and cooking a wide variety of food, also involves using a broad range

of equipment and provide customers a quick and accurate service.

Produce orders in consistently high standards and Cleaning in accordance to our

company’s sanitary standards including, sweeping and mopping floors, cleaning walls,

tables, counters, kitchen, and service equipment, customer service area, removing

trash, and cleaning restrooms.

Present menu, take order, suggest and recommend appropriately and verifying that

customers are satisfied with their orders.

June 2012 - January 2013

University of Makati (Information Technology Center), J.P. Rizal Ext. West Rembo, Makati City

Technical Support (Volunteer)

Provide assistance to employee in the different offices in Uni versity of Makati in terms

of computer problems.

Troubleshoot network problems and server configuration.

Troubleshoot printer problems.

Duties include installation of operating and software application.

Troubleshoot Desktop and Laptop problems.

Implement Network design and installation in some offices including its configuration.

April 2011 - August 2011

North side Computer Repair and Rentals, No.9 Lot1 Lawton Avenue, Brgy. North side, Makati City

Technical Support (On the Job Training)

Provide assistance to users of technology products especially in computers.

General maintenance of Hardware and Software.

Duties include installation of operating system and software application.

Troubleshoot computer problems and implement Network installation.

TECHNICAL SKILLS

Computer Technology: Computer assembling and maintenance

Troubleshoot hardware and software problems

Install and configure the peripherals, components and drivers

Configure and troubleshoot desktops, laptops and servers

Knowledge in network devices and printers

Well versed in installing windows, software, applications, antivirus and

patches

Experience in backup and image management software

Knowledge in Microsoft Office Applications (Word, Excel, Power Point)

Demonstrate expertise in Microsoft Windows (XP, Vista, 7 and 8)

Familiar with Active Directory Security and Policies

Intermediate skills in electronics

Administering and monitoring performance of LAN/WAN and network

installation

Computer Network: Network processing, centralized and distribute network connection

Install, configure and administer network technologies

Install configure and administer software applications

Ample knowledge in Server 2003, 2008, 2012, 2012 R2

Active directory management, disk quota management

IP addressing and subnetting, Routing Concepts

Basic knowledge in routing protocols – RIP V1/V2, OSPF, IGRP and EIGRP

Switches; Configuration and VLAN setup on Cisco 1900, 2950, 2960

switches

Router; Basic Configuration of Cisco 1800, 2800, 2900

VLAN; configuration, switching, dot1q, spanning-tree /port security

Access List implementation and configuration

Implementation of DHCP, DNS and Proxy Server

Managing and maintaining Servers, PC’s, Routers and Switches

Backup Management, Reporting and Disaster Recovery

Virus Protection and Eradication

Open Source Firewall Configuration

Securing network resources with shared folder permissions,

implementing File Security System

LAN/WAN design and implementation using routers, hubs and switches

Design/Redesign customer network infrastructure for scalability

Key Skills and Strengths: Strong attention to detail

Good organizational and communication skills

Good customer service capability

Efficient troubleshooter and problem solver

Ability to work without supervision

Educational Background

2010-2012 Associate in Computer Technology

University of Makati

2012-2015 Bachelor of Science in Computer Network Administration

University of Makati

Achievements

Certificate of Recognition for exemplary presenting research project entitled DATA

CENTER PROJECT IN ACCORDANCE TO ANSI/TIA-942 STANDARD FOR PUBLIC HIGH

SCHOOL INTERCONNECTIVITY IN CITY OF MAKATI

TESDA - National Certification (NCII) in Computer Hardware Servicing.

Certificate of Recognition for being the Top 2 in their year level and course with a

general weighted average of 1.70.

Certificate of Recognition in acknowledgement of his diligent performance in pursuing

the non-baccalaureate program ASSOCIATE IN COMPUTER TECHNOLOGY graduate With

HIGH HONORS.

Certificate of Recognition for exemplary academic performance as DEAN’S LISTER for

the Second Year Level of Associate in Computer Technology for the First Semester, with

a General Weighted Average of 1.44.

Certificate of Recognition LOBBY – Buendia Patch All Star Competition.

Certificate of Recognition for his exemplary academic performance as DEAN’S LISTER for

the First Year Level of Bachelor of Science in Computer Network Administration for the

Second Semester AY 2012-2013 with a General Weighted Average of 1.53.

Certificate of Recognition for his exemplary academic performance as DEAN’S LISTER for

the Second Year Level of Bachelor of Science in Computer Network Administration for

the First Semester AY 2013-2014 with a General Weighted Average of 1.55.

Personal Data

Date of Birth Mach 14, 1994

Civil Status Single

Citizenship Filipino

Age 21 years old

Sex Male

Language English and Tagalog

(can speak and write)

I hereby certify that the above information is true and correct.

Applicant Signature

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