Russell E. Carver

**** *****

Bacliff Tx, *****

936-***-**** Cell

Email: acosxw@r.postjobfree.com

O b j e c t i v e

Provide excellent desktop, server, networking and peripheral support for an

organization that will utilize my talents to their fullest, continually

testing my skill set and tasking me to expand my knowledge base and skill

set. I want to become a team player again.

Q u a l i f i c a t i o n s

Over 20 years of proven installation, integration, and configuration of

peer to peer and heterogeneous networks. Supporting the following; client,

server, hardware and software in a LAN/WAN environments for fortune 200

companies. Extensive installation, integration, and configuration of

Windows, Linux, and Unix. Supporting the following operating systems,

Windows Server 2003, 2008, XP, Windows 7 and Windows 8.x., Mac OSX, HP-UX,

and IRIX operating systems on clients and servers while providing network

connectivity for same. Installation and configuration of Microsoft

productivity software products, current to Office 2013, and instructional

support for personnel in DOS, Windows, Linux, OSX and UNIX based operating

systems and application software packages as required.

E m p l o y m e n t

Insight Global - Bank Hardware Refresh 11/2014- 2/2015

Houston and surrounding areas, TX

Support Lead SV - Responsibilities included upgrading of workstations and

server in the branch banks in the Houston area

SpazzTech Computers and Phones 10/2009- Present

Houston, TX

Computer and Phone Support Engineer - Installation and support of

residential and business computers systems networks; troubleshooting of

systems issues, including repair of same. Removal of malware and of nasty

application installed by no fault of the user/owner. Design and

implementation of OS upgrades and data backup and recovery strategies for

customers as required to maintain overall data integrity. Data recovery

specialist for failing or crashed system. Also maintain same level of

customer satisfaction about the importance of their data. Support and

repair of smart phones of all types and brands. Including break fix and

upgrading.

Hewlett Packard 05/2001- 09/2009

Houston, TX

Systems Support Engineer V - Test Engineer and Group Admin. Testing of

Operating system and storage products in real world environments through

all phases of production of server and storage products for Compaq/HP. Also

supported of end users system support requests, including troubleshooting

of workstation issues, repair, and updating of same for corrective action.

Responsible for design, administration, and implementation of daily and

weekly data backup routine for group data servers. Configuration and

support of network resources for all workstation and test servers in the

testing lab, including installation of software for security, productivity,

and connectivity to network as required. Setup and configuration of test

lab network hardware and connectivity of same for both IPv4 and IPv6

networks. Effective testing and data collection of rack and power products

to include the installation and operation of HP-UX, VMware, Linux, Windows

Server 2003 and 2008 server images to HP servers in a local area network

environment. Provide information and training to new and existing test

engineers in installation and use of HP support software, network operating

systems, and networking practices for testing and evaluation of rack and

power software and hardware products. Maintain testing procedures and

supporting test documentation to relevant hardware configurations and

specification. Provide informative weekly status reports to managers with

current test and product evaluation progress.

Skills included the following:

. Administration of data servers and workstations and of weekly data back

process and maintenance of same

. Installation and configuration of required server and workstation OS on

platforms ranging from single processor to multi-processor servers in a

TCP/IP network environment.

. System analysis, reconfiguration, and support of all connected servers

and workstations on the network.

. Installation and support of HP Rack and Power hardware and software in

multi-OS environments. Including UPSs, KVMs, and serial switch

hardware.

. System and software QA and testing of existing and new products for the

Rack and Power team.

. Design, installation, and configuration of server racks for expeditious

testing of beta and previously released hardware and software products.

. Final release of same.

. Development of testing support documentation, test plans, and

procedures. Maintain documentation as required.

ATP Personnel - Compaq Computer Corporation 11-99 - 05/2001

Houston, TX

Systems Test Engineer - Responsibilities included setup, configuration, and

testing of new and existing storage products and drivers with existing and

new operating systems. Actively design, test, and implement new server

configurations to enhance or reduce driver test process cycle times.

Testing and data collection of storage products, facilitating new driver

signatures for updated storage product support package releases.

Installation of Netware 5.x, NT 4.0, and Windows 2000 server images to

Compaq hardware in a local area network environment. Support and training

to new and existing test engineers in installation and use of Compaq

software, network operating systems, and networking products for testing

and evaluation of storage hardware and driver products.

Skills included the following:

. Installation and configuration of required server OS on platforms

ranging from Dual Pentium Pros to 8-way Pentium III 1GHz servers in a

TCP/IP or IPX network environment.

. System analysis, reconfiguration, and support of all connected servers

and workstations on the network.

. System expert on Compaq software products used for system testing and

evaluation. Training of other to facilitate use of those same

products.

. Testing and evaluation of new rack and power products and drivers for

compliance with Windows operating systems and Windows Hardware Quality

Labs test kits.

. Execution of above tests and collection of data for forwarding to

Microsoft and Novell to receive "Logo" status for Compaq rack and power

products and drivers.

. Development of testing support documentation, test plans, and

procedures. Maintain documentation as required.

ClearWorks Technologies - Fleetwood Retail Corp 5-99 - 11-99

Houston, TX

Network Administrator/Hardware Support Specialist - Responsibilities

included Network Administration, user support/setup, pre-delivery

assessment and setup of NT workstations, HP and IBM printers, and related

network hardware. Installation of NT image to Compaq and IBM workstations

and laptops in wide area network environment, including the installation of

application software and maintenance of user accounts. Desktop

troubleshooting of hardware problems for network servers, workstations, and

printers as required, maintaining optimum business operations.

TC Computers Inc. - Texas DOW Chemical Employees Credit Union 4-99 - 5-99

Lake Jackson, TX

Network Support Specialist - Responsibilities included pre-image assessment

and setup of NT workstations. Desk side support and troubleshooting of

hardware problems for all networked desktop workstations and printers,

maintaining optimum business operations.

ClearWorks Technologies - Enron Capital and Trade 10/98 - 4-99

Houston, TX

Hardware Support Specialist/ Network Support Specialist - Responsibilities

included pre-delivery assessment and setup of NT workstations, HP and

Tektronix printers, and related network hardware. Installation of corporate

image to workstations and laptops in WAN environment. Installation of

application software and maintenance of user accounts, including desk side

support and troubleshooting of hardware problems for all networked

workstations and printers.

Engineering Cybernetics, Inc. 12/97 - 10/98

Houston, TX

System Support Specialist / Network Administrator - Responsibilities

included pre and post sales support for SGI and NT workstations and

servers, including installation of server, workstation, and network

hardware in heterogeneous environments. Administration included

installation and support of application software and setup and maintenance

of user accounts.

United Space Alliance 10/90 - 12/97

(NASA/JSC) Houston, TX

Security Clearances Held: Classified/DOD (Secret)

SSTF Computer Hardware Technician 05/97 - 12/97

Responsibilities included: installation, maintenance, and analysis of the

Space Station Simulation System network LANs; consisting of Silicon

Graphics Challenge XL and Origin 200 Server systems and peripherals;

Jupiter MX730 and Silicon Graphics Challenge M and Indy XWindow

workstations; 3Com LANplex 6012 FDDI concentrators; HP Deskjet and

LaserJet, and Xerox Xprint printers.

Computer Hardware Group 09/96 - 05/97

Responsibilities included: installation, maintenance, and analysis of the

Space Shuttle Simulation System network LANs.

Voice Support Branch 10/90 - 09/96

Responsibilities included: installation, maintenance, and analysis of the

networked communications hardware. Utilization of specialized analytical

equipment for fault isolation management and problem resolution of each

supported system.

E d u c a t i o n

San Jacinto College (Central and South) 09/06 - 10/07

Houston TX - Course of Study - Audio Engineering: including basic and

advance audio production and application of audio production hardware and

equipment to capture reality and then produce a product based on the

captured audio data. Basic and advance techniques of applicable software

and hardware to facilitate capturing of "live" audio. Basic and advanced

techniques to mix same into a quality product and then "master" said same

to a reproduction playback format (CD).

San Jacinto College (South) 8/95 - 2/98

Houston TX - Course of Study - Network Administration: including

Programming, microcomputer and software applications, operating systems,

database management, spreadsheet analysis, network configuration and

support, and Windows NT and Novell NetWare systems administration and

support.

ITT Technical Institute 12/84 - 11/86

Houston TX - Associates Applied Science Degree Course of Study -

Electronics: including basic electronics, circuit design and analysis,

analog and digital theory, microprocessor theory, communications theory,

technical writing, mathematics, and laser theory and applications.

Pasadena High School 9/73 - 2/78

Pasadena, TX - High School Diploma Special Course of Study - Studied Radio

& TV Repair I & II

C e r t i f i c a t i o n s T r a i n i n g

IPV6 Implementation and 3/08 San Jacinto College - Audio 2006

integration Engineering

Network administration 4/98 San Jacinto College - Network 1998

Certification Administration

SGI Desktop/Workgroup 6/98 SGI Desktop/Workgroup Certification 1998

Certification Training

SGI Enterprise/Technical 6/98 SGI Enterprise/Technical Server 1998

Server Certification Certification Training

IRIX System Administration 9/98 IRIX Network Administration 1998

Certification Certification Training

IRIX Network Administration 9/98 IRIX Advanced System Administration 1998

Certification Certification Training

Fiber Optic Certification 10/91 3Com LANPlex 6012 FDDI Concentrator 1997

Training

Dell Desktop support 03/11 Bay Networks Model 2914 FDDI 1997

Certification Concentrator Training

Dell Laptop support 03/11 Bay Networks Model 2914 FDDI 1997

Certification Concentrator Training

Dell Customer support 03/11 Bay Networks Model 2914 FDDI 1997

Certification Concentrator Training

Dell Onsite support 03/11 Bay Networks Model 2914 FDDI 1997

Certification Concentrator Training

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