Active Directory Software

Patrick James Hunter

**** **** ****** ********, ******** 20175

Home 410-***-**** Cell 301-***-****

Email: **********@*******.***

SUMMARY:

I am a Microsoft Certified Professional with a Bachelor of Science

degree in Managing Information Systems and a Master of Science degree

in Cyber Security. I possess over fifteen years of experience as an IT

professional while performing roles from Help Desk Analyst to System

Administrator in predominately Microsoft environments.

SOFTWARE SKILLS:

Active Directory, Windows Server 2000 through 2012, Windows 9x-Windows

8.1, VMWare, Exchange 2007 -2010 and Office 365 Administration,

Symantec Ghost, Citrix, Backup Exec 9.1- 11d, Net Backup, Altiris,

Kaseya, Dell Open Manage, IBM Director, Tivoli, SMS, eVault and

AirWatch MDM solution, BES/BIS Administration.

HARDWARE:

Laptops, Thin Clients, Servers, Desktops, Tablets, Smartphones ( iOS,

Android, Windows and Blackberry). Avaya, Cisco and Mitel IP Phone

administration. Router, firewall and web filter administration and

configuration.

EXPERIENCE:

IT Systems Administrator

Goodwill of Greater Washington August 2011 -

Present

Washington, D. C.

. Providing administrative support for email in a Microsoft

Exchange 2010 and Office 365 environment

. Responsible for the creation, configuration and maintenance of

standardized image used on all issued IT computer equipment

. Performing inventory tracking, purchasing and process

documentation

. Performing Barracuda web filter administration

. Performing WatchGuard firewall maintenance

. Managing server backups and data restores

. Functioning as primary and escalation for software, hardware and

network issues.

. Performing Active Directory administration

. Actively using networking technologies such as the TCP/IP suite

to monitor and diagnose network connectivity problems.

. VMWare (ESXi 5.5) hypervisor and host administration

Support Technician II (Systems Administrator)

Gannett Communications, Inc.

Tysons, VA January 2007 - August

2011

. Providing administrative support for email in Microsoft Exchange

(2007) environment

. Providing support for remote locations in troubleshooting and

monitoring tape backups

. Providing user account administration for AS400 and Windows

(Active Directory) platforms

. Performing troubleshooting and maintenance of server hardware

for VMWare, Intel and AS400 platforms.

. Imaging and configuring server hardware

. Monitoring WAN connectivity

. Monitoring numerous local and remote servers (and their

components)

. Providing network support for field personnel

. WSUS administration

. McAfee ePO administration

. Preparing documentation of procedures

. Active Directory administration of users and objects

LAN/Workstation Specialist

CNI Technology

Rockville, MD March 2006 -

January 2007

. Supporting IHS (Indian Health Service) IT infrastructure and all

supporting applications and hardware in Rockville, MD

. Diagnosing and resolving various hardware problems (includes PC

components and peripherals)

. Troubleshooting of Cisco VPN client software and connectivity

issues.

. Troubleshooting and resolving software problems with Microsoft

Office suite applications and Outlook.

. Diagnosing and resolving printing problems.

. Using Microsoft SMS remote desktop tool to assist clients with

the resolution of complex issues and remotely install

applications.

. Performed user account maintenance via Active Directory.

. Performed laptop and workstation installations and repairs as

required

. Configured wireless devices (laptops, access points and

smartphones)

Help Desk Analyst

Incepture

Baltimore, MD August 2005 - March

2006

. Supporting CMS (the Centers for Medicare and Medicaid as a

subcontractor to Lockheed Martin) IT infrastructure and all

supporting applications such as MMA, HPMS, MARx, MBD, IDM, IACS

Diagnosing and resolving various hardware problems (includes PC

components and peripherals)

. Documenting and responding to trouble tickets using Remedy tool.

. Troubleshooting of VPN software and connectivity issues. Citrix

software and Safenet hardware being currently supported.

. Troubleshooting and resolving software problems with Microsoft

Office suite applications and Outlook. Operating systems

supported are primarily Windows XP Professional and Netware 5.0

. Diagnosing and resolving printing problems.

. Providing telephone support to approx 100,000 nationwide clients

. Using the Tivoli remote desktop tool to assist clients with the

resolution of complex issues

. Maintaining knowledgebase database articles for accuracy,

relevance and timeliness.

. Creating and editing requests for knowledgebase articles

. Performing light server maintenance on HP DL380 rackmount server

running Windows 2000 Server.

. Perform Active Directory administration

System Administrator

SCI Communications, Inc.

McLean, VA

April 2005 - July 2005

. Supporting the OCRWM (Office of Civilian Radioactive Waste

Management) project.

. Perform routine maintenance and troubleshooting of network

servers running Windows 2000 and 2003 Server. Also apply

critical patches and disk defragmenting.

. Perform scheduled tape back-ups on all network servers using

Backup Exec 9x.

. Perform server builds and hardening according to established

guidelines for redundancy and cyber security.

. Function as an Altiris Administrator for Notification and

Deployment Server software

. Deploying software and Microsoft security patches via Altiris

CMS

. Configuring and troubleshooting Altiris NS and DS servers and

clients

. Configuring and imaging computers via the Altiris CMS Deployment

Server

. Remotely controlling client workstations via Altiris CMS (Carbon

Copy)

. Configuring, testing and deploying Rips via the Altiris CMS

Experience configuring Altiris NS Server for MSBA and automated

deployment of Microsoft security patches.

. Diagnosing and repairing various hardware problems.

. Working closely with user community on an as needed basis.

. Using Active Directory to administer and create user accounts,

create GPO and manage domain policies

. Actively using networking technologies such as various TCP/IP

utilities to monitor and diagnose network connectivity problems.

Sr. Help Desk Analyst

RS Information Systems

McLean, VA October 2002

- March 2005

. Supporting the OCRWM (Office of Civilian Radioactive Waste

Management) project.

. Deploying software and Microsoft security patches via Altiris

CMS

. Configuring and troubleshooting Altiris NS and DS servers and

clients

. Configuring and imaging computers via the Altiris CMS Deployment

Server

. Remotely controlling client workstations via Altiris CMS (Carbon

Copy)

. Configuring, testing and deploying Rips via the Altiris CMS

. Experience configuring Altiris NS Server for MSBA and automated

deployment of Microsoft security patches.

. Configuring HP DL360 and DL380 rack mount servers.

. Performing installation and configuration of various

workstations and network devices.

. Configuring wireless devices such as Blackberry and Palm PDAs as

well as Intel Centrino laptops and (various) wireless NICs.

. Working closely with all levels of clients on new/unfamiliar

technology on an as needed basis.

Diagnosing network connectivity issues.

Assisting clients with password authentication and recovery

process.

. Diagnosing and resolving various hardware problems (includes PC

components and peripherals)

. Repairing, upgrading and ghosting workstations and lap top

computers.

. Documenting and responding to trouble tickets using the C

Support help desk tool.

. Setting up and troubleshooting VTEL connections

. Performing installation, configuration and troubleshooting of

VPN software and connectivity issues. Citrix and Cisco software

being currently supported.

. Troubleshooting and resolving software problems with all

supported applications.

. Diagnosing and resolving printing problems.

. Providing desk side and telephone support to our clients

. Testing hardware and software configurations prior to

implementation in the user environment.

. Tracking levels of hardware and software inventories.

. Perform various Active Directory tasks

Help Desk Specialist

RS Information Systems

McLean, VA September 2001- October

2002

. Supporting the GSA FSS (General Services Administration Federal

Supply Service) project.

Performed first and second tier support for approx. 55,000

users.

Assisting end users in the resolution of connectivity issues.

Assisting end users with password authentication and recovery

process.

. Performing troubleshooting and technical assistance for software

used in the GSA FSS system.

. Documenting and responding to trouble tickets using the Support

Magic help desk tool.

. Assisted other team members with escalated vendor issues

requiring resolution.

EDUCATION

. Masters of Science (Cyber Security) UMUC, 2014

. Bachelors of Science (Managing Information Systems) Columbia Union

College, 2006

. Associate of Applied Sciences Degree (Accounting) Prince George's

Community College, 1999

Contact this candidate