Customer Service Representative

spoken

English

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Relocation

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United States - Texas - Dallas

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United States - Texas - Irving

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United States - Texas - Dallas

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Government & Military

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Security Clearance

No

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Extended Profile

Ethnicity

Black or African American (Not Hispanic or Latino)

Gender

Female

Work Status

US Citizen

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Felicia Wortham 469-***-**** or 972-***-****

Objective To utilize and continue to develope my skills and

experience with an opportunity for growth, success

and stability

Professional Experience:

May 20 06 June 2014- Medco Health Solution, Irving,TX

Customer Service Representative

Provide customer support for members with request for prescription

refills, order status questions and benefit coverage inquiries

Implemented and processed interchanges for patient medication

updates.

Assist members by providing information reqarding the Medicare Part

D and Commercial prescription drug coverage.Providing information regarding the HIPAA Laws

Provide patient benefit coverage by obtaining clinical information

for pharmacist to provide medical coverage on benefits.

Address customers questions on formulary and non-formulary

medications and directed member how how to handle co-pays appeals.

Going over benefit plan design, what members co-pay, structure is,processing credit card and check payment over the phone.

Dec2004-April2005 Medical Hair Solutions Dallas,TX

Customer Service Representative

Answering inbound calls from customer wanting to make appointment

to receive laser treatment to regrow their hair

Emailing customers Directions

Schueling appointments

Calling customers back who have missed their appointment and want

to reschuel

Sept2001-Dec2004 Christian's Travel Cedar Hill,TX

Customer Service Representative

Answered inbound calls from customers calling to make travel

arrangements

Booking flights and making hotel accommadations

Pricing the best vacation plans to suit the customers financial

needs, Customer call-back

Aug2000-Sept2001 UT Southwestern Med Ctr

Billing Technician/Customer Service

Retrieved OR worksheets

Audited billing coordinators to ensure that the proper medical code

was used in billing a patient,

Inputing the correct medical procedure code

Fax, file, make copies, and answer

telephones for the for the billing department, heavy lifting of up to

25lbs,pulling medical records, inputing the correct medical procedure

code.

Nov1998-July 2000 Bank of America Dallas, TX

Customer Service Representative

Answered inbound customer service calls towards their bank

account

Credited overdraft fees, transfered funds from one account

to another, Cross selling others products that the bank has to

offer

Feb1997-April1998 The Associates Irving, TX

Customer Service Representative

Answered inbound customer service calls toward their

credit card account, credited late fees, overlimit fees

Wiring funds to western union, Balance transfer to pay off

a high interest credit card account

Education 1979-1982 David W Carter Dallas, TX

High School Diploma

Skills: Microsoft Excel, Word, Groupwise, 35 wpm, Data Entry 10000

keystrokes,Filing

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