DANYALE CROSS
Communications Graphic Design Magazine Production Assistant Blogger Advertising
SUMMARY
Qualified Guest Relations/ Intern/ Assistant with 5 years in fast-paced customer service
and call center environments. Personable and professional under pressure. Excelling at
acosv7@r.postjobfree.com
customer satisfaction and retention. Flexible, self-motivated, hardworking in deadline-
driven environments with superior communications, computer skills and telephone
Phone
etiquette. Build long term relationships with customers and delivers positive experi-
ences through high-quality customer care.
Address
3193 Tyrol Court Apt. 8 EDUCATION
Memphis, TN 38115 University of Memphis (U of M), Memphis, TN
B.A. in English Minor: Communications
Online Profilo/ Wedsite Expected Graduation Date: 08/2014
http://viewepic.wordpress.
com/ Related Course Work
Persuasive Writing American Literature To 1865
Accounts: British Lit To 1750 Lit Heritage: African-American
Twitter.com Technical and Professional Writing Web Design/Online Writing
Facebook.com Documentary Form Film Oral Communication
Wix.com Introduction to Film Survey Mass Communication
Google plus+
EXPERIENCE
References 08/2013-Present: Intern. Fellowship Member for OFA_TN
Available upon request Memphis,TN
08/2012- Present: Customer Service, Host
FedEx Forum, Memphis, TN
SKILLS
Scan and check tickets.
Creative problem solve,
Guide people to their seats.
MS Windows proficient,
Quick learner,
06/2013- 01/2014: Starbucks Barista
Multi-line phone talen,
University of Memphis Tiger Bookstore, Memphis, TN
Works well under pres-
Cashier/ Coffee maker
sure,
Social media knowledge,
12/2012-12/2012: Productions Assistant
Advanced clerical knowl-
edge, Americas Got Talent Productions, Cook Convention Center, Memphis, TN
Exceptional communica- Helped crew members set up and guide contestants to their audition rooms.
tion skills,
40 WPM typing speed, 05/2012-07/2012: Intern
Professional phone eti- WYPL Memphis Public Library Radio/News Station, Memphis, TN
quette, Organized tapes and completed tasks for on air camera and behind camera duties.
Articulate and well-spo-
ken, 06/2011-06/2011: Productions Assistant
Flexible, The Voice Productions, Cook Convention Center, Memphis, TN
Excellent planner and Helped crew members set up and assisted with guiding contestants to their audition
coordinator. rooms.