Software Engineer Support

Joseph A. Nichols

425-***-**** ******.*.*******@*****.***

OBJECTIVE

Work collaboratively to develop good code that makes a difference in people's lives.

QUALIFICATIONS

1+ year developing and supporting GUI software to end-user specifications.

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7 months self-directed use-case testing of a major database application with several

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concurrent versions.

● 7 years performing hardware troubleshooting and repair, with required software support

responsibilities.

● Strong communication in an IT context with both technical and non-technical people.

COMPUTER EXPERTISE

Languages: C, C++, Java, Python, bash

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Database: Microsoft SQL Server, MySQL, UNIX

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Development: SDL, OpenGL, PyGTK, ncurses, Maya, Blender

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OS: Windows; Ubuntu, Arch, Gentoo Linux

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PROFESSIONAL EXPERIENCE

Learning New skills and home projects Mar.2014 – Present:

● Learning CSS design, and warm up with related knowledge

● Set up automatic remote control system from tablet to the projector at home (Linux,

Android systems)/Set up music system at home

● Help friends on their computer problems

Worldwide TechServices – Bellevue, WA Apr.2007 – Mar.2014

IBM & Dell Field Service Technician

● Perform computer hardware troubleshooting maintenance/replacement services for IBM

and Dell, business and home customers.

● Update the BIOS and other stored information on all platforms; Utilize vendor-approved

diagnostics to isolate and fix errors.

● Coordinate with customers for efficient and timely on-site support.

ConocoPhillips – Santa Maria, CA Jan.2006 – Nov.2006

IS Consultant

● Administer and maintain approximately 100-150 desktop PCs in the facility.

● Setup and configure servers and workstations from scratch by formatting, imaging,

recovering, troubleshooting, and establishing network connections.

● Provide professional training and ongoing customer support.

● Facilitate resolution of PC hardware, software, and networking issues during and after

training/support sessions.

Nesbit Systems, Inc. – Princeton Junction, NJ Nov.2004 – May.2005

Software Engineer in Test

● Verify fixes and validate new builds of database product using a simulated environment.

● Develop qualification test procedures, system requirements, and test beds.

● Test the core Media Library System (MLS) and multiple client-customized MLS versions

for programming, input safety, and usability errors.

● Create and maintain test records and databases.

● Log/report and analyze defective data, and perform testing for new product releases.

Bayway Refinery – Elizabeth, NJ Dec.2002 – Jan.2004

Software Engineer/IT Assistant

● Recode a vital data conversion program to improve efficiency by several orders of

magnitude.

● Design and develop a relational database application utilizing SQL, C, UNIX, and VB.

● Supervise the design and implementation of several critical laboratory charting

applications.

● Conceptualize system requirements and solve emergent problems for computer lab

applications, and tutor department heads in their use.

● Configure network connections and provide PC support by installing, uninstalling and

troubleshooting software in computers with Windows operating systems.

EDUCATION

Computer Science, Bachelor Degree: College of New Jersey Sep. 2001 – Mar.2005

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