Customer Service Representative

Marilyn Sanchez

***** * ******** **** *** *** . West Allis, WI 53227 . 414-***-**** .

**********@*****.***

Objective Seeking a position within a company that requires me to

utilize my skills, knowledge, abilities and experience

to ensure and help further the company's success.

Work Experience 10/2013 - 2/2015 Rising Medical Solutions, Milwaukee,

WI

Customer Service Representative

Communicate with medical providers.

Obtain needed information and resolve bill-specific

issues.

Answering questions quickly and professionally.

Provide telephonic support for providers, clients,

vendors etc. with outstanding issues.

08/2010 - 10/2013 Vision Insurance Plan of America,

West, WI

Customer Service Representative

Prep and process claims for payment

Provide callers with excellent customer service

Answer online emails within a timely matter

Familiar with ICD9 and CPT codes

Create EOB'S

Explaining benefits to members and providers

Authorized services for members

Bilingual Representative (assist with Spanish calls)

09/2009 - 07/2010 Pro Care Medical Group, Milwaukee, WI

Referral Specialist

Schedule appointments for members with specialist

Answer Phones

Language translation for doctors and members

Data Entry

Prep Medical claims

Money Handling

03/2007 - 07/2011 McDonalds, Milwaukee, WI

Cashier

Money Handling

Facility cleaner

Assist with taking customer orders

Preparation of food

Education 2003 - 2005 Grand View High School, Milwaukee, WI

High School Diploma GPA: 3.8

Skills Data Entry

Bilingual English/Spanish

Multitask

Efficient in Microsoft Excel

Great leadership skills and Power point

Works great under pressure

Great communication

Contact this candidate