Human Resources/Office Manager
Resume:
Dayle Candace Thomas
**** *. ********* *** - *******, MI 48214
Cell: 313-***-****
********@***.***
Summary: Committed and motivated professional with exceptional customer service
and decision making skills. Strong work ethic, professional demeanor, great initiative,
highly effective at incorporating creative leadership skills to achieve business objectives.
Directs projects that improve efficiency while meeting deadlines and budget requirements
Accomplishments:
Coordinated all department functions for employees. Planned and executed all aspects of a
major office move increased office organization by developing more efficient filing system and
customer service protocols.
• Investigated and analyzed customer complaints to identify and resolve issues
• Assisted with payroll preparation and entered data into cumulative payroll document
• Maintained status reports to provide management with updated for client projects
• Liaised with HR department to establish employee benefits, training, payroll and
termination procedures
• Improved office organization by compiling quarterly budget reports, financial
spreadsheets, organizational charts, and company data reports using advanced Microsoft
Excel functions
• Reduced office expenses by finding smarter solutions for vendors, suppliers and services
Work Experience:
Premier Parking LLC Detroit, MI Manager Office Operations/Customer Excellence 10/2014 – 01/2015
• Drafted meeting agendas supplied advance materials and executed follow-up for
meetings and team conferences.
• Managed receptionist area including greeting visitors and responding to telephone and in
person requests for information.
• Designed electronic filing systems and maintained electronic and paper files.
• Planned meetings and prepared conference rooms.
• Maintained up to date departmental organizational charts.
• Organized files, developed spread sheets, faxed reports, and scanned documents.
• Created weekly and monthly presentations.
• Optimized the overall customer experience the “Customer Recovery Program”.
• Mentored, coached and trained 7 team members.
• Identified inefficiencies and made recommendations for process improvement.
• Promptly responded to general inquiries from members, staff and clients via mail, email,
fax.
• Guaranteed positive customer experience and resolved all customer complaints.
• Answered customer and employee questions concerning automobile claims and
estimates and resolved any issues.
• Advised managers on organizational policy matters and recommend needed changes.
• Served as a link between employees and management by handling questions interpreting
and administering contracts and helping resolve work-related problems.
Michigan Technical Academy Administrative Assistant 07/2013 – 06/2014
• Greets parents and students assisting with questions, information and directing them to
appropriate staff.
• Maintains daily student attendance providing crucial information to District Truancy staff.
• Answer phones directing calls to appropriate Administrative staff
• Prepare flyers, memos and correspondence for the office.
• Assists in Pupil Accounting preparing student CA60 files for sending and receipt.
• Prepare Excel spread sheet reports reflecting collections of Lunch funds, Activities funds,
Athletics, 8th grade class trip and general sales for weekly deposits.
• Assists Office Manager in additional duties assigned.
Detroit Community Schools Office Manager/Administrative Asst. 09/2010 – 06/20/2013
• Uses Computer software to prepare reports, correspondence, memos, spreadsheets,
charts/tables and presentations as well as other documents into final form.
• Provides administrative support to staff such as time keeping and ordering supplies.
• Greets customers assisting with problems and directing them to appropriate staff.
Maintains suspense files, personnel files and applies expertise in resolving complex
administrative issues.
• Serves as a liaison between the Senior Administrative and Organizational personnel.
• Works effectively under pressure caused by emergencies, utilizes judgment and initiative
in handling confidential matters. Solely responsible for answering phones, disseminating
information and routing calls to appropriate Senior Administrators.
• Responsible for inputting grades for students into Power School Data Management
Program
• Assisted in maintaining Master School Calendar, Scheduling and Printing Reports from
the Power School Data Management program.
Independent Contractor / Technical Assistant EdNet Dearborn, MI 10/2009 – 06/2010
• Uses Computer software to prepare reports, correspondence, memos, spreadsheets,
charts/tables and presentations as well as other documents into final form.
• Maintains printouts from automated systems to assist in accomplishing data collection.
• Responsible for technology and computer applications used for databases, graphics and
other documentation.
• Assists project manager with establishing and maintaining $1 million dollar budget.
• Assists Project Manager in compiling information and data. Maintains suspense files,
personnel files and applies expertise in resolving complex administrative issues.
• Works effectively under pressure caused by emergencies, utilizes judgment and initiative
in handling confidential matters.
• Assisted Project Manager with Federal Grant writing.
• Created weekly and monthly reports and presentations.
• Properly routed agreements, contracts and invoices through the signature process.
Office/Human Resources Manager Edison Oakland PSA Ferndale, MI 07/2004 – 08/2009
• Uses Computer software to prepare reports, correspondence, memos, spreadsheets,
charts/tables and presentations as well as other documents into final form.
• Reviews documentation to determine employment eligibility for non-American citizens.
• Establishes, maintains, reviews determines, processes and closes payroll accounts for all
employees. Provides accurate and timely advice on procedures, office instructions,
reports, requirements and other matters necessary to implement the Directors/Centers
policies.
• Assists in budgetary planning and reconciliation.
• Exercises great precision in entering personnel actions reviewing pay authorization
documents and processing pay entitlements actions that serve as a basis for pay and
leave computation.
• Responsible for technology and computer applications used for databases, graphics and
other documentation.
• Works effectively under pressure caused by emergencies, utilizes judgment and initiative
in handling confidential matters.
• Created weekly and monthly reports and presentations.
• Supplied key cards and building access to employees and visitors.
• Maintained an up-to-date department organizational chart.
• Served as central point of contact for all outside vendors needing to gain access to the
building.
• Handled all media and public relations inquiries.
• Designed electronic file systems and maintained electronic and paper files.
• Reviewed federal and state laws to confirm and enforce company compliance.
• Conducted benefits administration for 50 benefit-eligible employees.
• Wrote ISO 9000-level HR instructions for employee in and out processing.
• Addressed inquires from employees and management regarding new-hire activity and
ongoing employee relation issues.
• Created and implemented the exit and interview program process.
• Advised top management on appropriate employee corrective actions.
• Worked with senior-level management to create fair and consistent HR policies and
procedures.
Data Owner Garfield Elementary School Flint, MI 09/2002 – 06/2004
• Performs a variety of typing, office automation and general clerical duties in support of the
organization.
• Uses applicable software and printing equipment to create; copy; edit (make insertions or
deletions or move material from one place to another); transmits, receives and
acknowledges electronic mail and messages checking for proper clearances
• Updates, maintains and creates databases needed for District pupil accounting (SASI,
ZANGAL, POWERSCHOOL, ACCESS databases and EXCEL queries).
• Maintains printouts from automated systems to assist in accomplishing data collection.
• Responsible for technology and computer applications used for databases, graphics and
other documentation.
• Maintains suspense files, personnel files and applies expertise in resolving complex
administrative issues.
• Works effectively under pressure caused by emergencies, utilizes judgment and initiative
in handling confidential matters.
• Maintains and classifies a variety of files, obtains posts, compiles and summarizes
statistical data in accordance with specific instructions.
Before/After School Coordinator DAS Detroit, MI 09/1999 – 06/2002
• Develops rules, procedures or operations for complex/difficult organizational tasks.
• Identifies issues and determines approaches and methods to accomplish tasks.
• Assigns actions to appropriate staff, responsible for planning, organizing and
implementing programs, provides acquisition services that include a variety of
assignments to include negotiation and administering contracts.
• Basic analyses for firm, fixed-priced negotiated contracts. Knowledge of basic
procurement procedures and techniques.
• Reviews administrative and technical procedures to attain maximum efficiency and
effectiveness of operations.
• Initiates effective actions and resolves related conflicts.
• Reviews documentation to determine employment eligibility.
• Develops rules, procedures or operations for complex/difficult organizational tasks.
• Responsible for training and assigning instructors, maintains competitive payroll for
employees.
• Designed the employee performance evaluation process and merit program.
• Reviewed federal and state laws to confirm and enforce company compliance.
• Addressed inquires from employees and management regarding new-hire activity and
ongoing employee relation issues.
• Created and implemented the exit and interview program process.Created and modified
job descriptions within all departments.
United States Navy, Air Force, Army Dependent Hire 1978 -1984
• Clerical Administrative assistant for the Navy typing messages maintaining a secret
clearance.
• Clerical Administrative assistant for HQ USAFE DEH and Depart of Accounting
• Wage Grade 4 at Landstuhl Army Medical Instillation/ Instillation Coordinators Office
working to determine if German Nationals and other nationals were eligible to come onto
the post.
Education and Credentials:
Bachelors of Arts- Business Administration, October 2004
American InterContinental University
Coursework in Business Administration
Coursework in Human Resource Management
Coursework in Marketing
Coursework in Business, Economics and Organizational Development
First Aid and CPR - January 2013
Blood Born Pathogens – January 2013
Student Medication Management – October 2012
Volunteer: 08/08/2012- Present
• Reading Tutor
• Macon/Thomas Bloomfield Hills Chapter Tuskegee Airmen
Computer Knowledge & Skills
• Human Resources Management (HRM)
• Payroll expertise
• AR/AP
• Invoice Processing
• Quick Books efficiency
• Hiring Eligibility for Michigan
• Alternative Dispute Resolution
• Advanced MS Office Suite knowledge
• Power School Data Base Management
• SASI
• MiStar Data Base
• MSDS
• MICR
• Skyward Data Base
• Benefits Administrator
• Employment law knowledge
• HRIS application proficient
• Current Procedural Terminology (CPT)
• Health Insurance processing
• Insurance eligibility verification
Writing Samples available upon request
References Available Upon Request
Contact this candidate