Customer Service Manager

LaToya Weaver

E-mail: *****************@*****.*** § Phone: 617-***-****

*** * ***** **** ******* FL 33062

WORK EXPERIENCE

Sands Harbor Hotel 04/2014 present

Server

Focus on customer service from start to finish of shift

Vast knowledge of food and drinks

T raining of new employees

Work of both setting up and closing of the restaurant

The Farmers Table 11/2013 04/2014

Assistant Manager

opening up the restaurant since day one

training employees

knowledge of vegan and organic foods

running the floor, overseeing employees, making sure everything runs smoothly

making schedules

knowledge with micros

Cielo Restaurant, Boca Raton, FL March 2013 October 2013

Private events manager

selling of both the private room and dining room for parties to guest and memebers

set-up and execution from start to finish for parties

running the floor and managing employees during service

writing daily log books

Hotel 140, Boston, MA September 2012 April 2013

front desk receptionist

checking in and out guest

knowledge of roommaster, and able to put reservations in the system

helping guest with information about Boston providing maps, selling tour

working overnight shifts and processing audit

Temple Bar, Cambridge, MA June 2011 October 2013

Server

handling opening/closing sidework

taking care of guests, running food and busing tables

LaTo ya We ave r 1

food and beverage knowledge

Banana Republic, Cambridge, MA May 2004 September 2012

Lead Cashier

selling of the clothes and credit card

working on visuals and roll-out

dressing manicans

helping customers with sizes

E DUCATION

Culinary Arts April 2010 May 2011

Le Cordon Bleu

AA in Culinary Science

L aTo ya We ave r 2

Contact this candidate