Customer Service Representative
Resume:
Bonnie Boyle
Milwaukee, WI. 53216
************@*****.***
Citizenship: U.S. Citizen
Availability: Immediate
Additional Skills:
5+ years of Clerical and Mailroom experience demonstrating excellent time management and
organizational skills, greeted and checked clients in for appointments, scheduled appointments
and meetings for advocates, paying close attention to detail, problem resolution, handling
multiple tasks, referred clients to county advocates, composed and scanned
specialized/sensitive correspondence and reports, organized set-up for weekly client
orientation, worked independently with minimal supervision, skilled in mailroom operation.
Computer background AS400, Windows 2000, MS Word/Excel, Lotus Notes, and
Alpha/Numeric Data Entry.
State Of Wisconsin/Department Of Vocational Rehabilitation
Milwaukee, WI
9/2012-5/2013
Consumer Case Coordinator
*Provided team based services with fellow WDA vocational rehabilitation staff
*Greeted and directed clients to appropriate Vocational Recreational Counselors via
phone/face to face
*Opened and distributed company mail
*Scheduled appointments with WDA counselors
*Answered multi-line telephone service
*Entered client applications, and updated client case progress notes via IRIS database system
*Composed/scanned and distributed sensitive correspondence or other necessary forms to
ensure that all parties involved with DVR clients were informed of case progress
*Received a certificate for excellent customer service
Manpower (Temporary)
Milwaukee, WI
4/2012-9/2012
Mailroom Associate/Document Specialist
*Received, sorted, and delivered company mail and special mail, (Fed. Ex, Parcel Post, UPS
etc.)
*Metered company mail
*Filed mailroom documents
*Pulled and prepped files to be entered into company computer system
Chews4Health/Tina Boyle-Whyte and Associates (Temporary)
Milwaukee, WI
3/2012-9/2012
Sales Associate/Personal Assistant
*Researched and Contacted potential customers via e-mail and by phone
*Created a customer data base
*Organized client appointments for business presentations
*Resolved product/client concerns and issues
*Ordered and provided inventory for client
*Presented testimonials about products during meetings
Williams Lea(Humana)
Waukesha, WI
12/2006-5/2007
Mailroom Associate
*Delivered, sorted and picked up company mail by a schedule daily, (U.S. mail, special mail,
Fed Ex, Parcel Post, and UPS)
*Maintained records on all incoming/outgoing mail and packages
*Organized/Ordered mailroom supplies
*Operated and maintained facility copy machines
*Scanned medical records for clients
Employment Solutions (Goodwill Industries)
Milwaukee, WI
11/2000-4/2000
Customer Service Representative
*Front desk receptionist
*Greeted and directed company visitors
*Received, sorted and delivered company mail
*Interacted with county social workers to resolve client eligibility issues
*Updated client case information via company database
EDUCATION:
Milwaukee Area Technical College
1981
GED
UWM/Milwaukee Campus
9/2001-6/2004
BS/Nursing
Christian Faith Fellowship Church Ministries
12/2006-12/2007
Ministerial Certificate
REFERENCES AVAILABLE UPON REQUEST
Contact this candidate